Experience Inc. Jobs

¿Who are we?

Our vision is to deliver sustainable value with standard, consistent and digitally enhanced processes. To achieve this, we are seeking to attract highly motivated and skilled professionals. In return we offer a corporate culture which champions professional development, embraces and leads change, crates ingenious solutions for our customers and encourages collaboration.

Role Purpose

Analyse customer demand, identify variations, issue internal and external escalation if necessary, validate Commercial information, as well as phase in/out, all above to provide quality and timely information to the organization to achieve sales objectives, inventories, deliveries, freight, DSA and Customer Scorecards.

Responsibilities

• First contact figure with the Customer.

• Establish a collaborative and respectful relationship with customers.

• Analyse demand and validate variations vs contracted volume and lead time.

• Communicate changes in demands at an aggregate and detailed level (by customer, plant, platform or part number)

• Keep clear customer demand in QAD and have a clear phase in/out view of involved programs.

• Keep updated parameters in QAD for the correct visualization of demand and execution of shipments (KANBAN, accumulated, forecast, transit days, packaging codes, etc.).

• Determine target sales volume for OL based on historical customer performance, schedules and production plans.

• Link between internal customers (quality, operations, engineering, SC, etc.) Able to coordinate and ensure deliveries to customers in a timely manner.

• Collaborate in new launches processes, keep updated activities at IPM, execution of tasks related to the correct visualization of demand, development of returnable and disposable packaging.

• Monitor internal DSA and customer scorecards, establish improvement plans and specify actions to improve or maintain performance in green.

• Minimize outbound freight through prevention and timely escalation.

Experience and essential qualifications

1. Bachelor's Degree or Equivalent Level

2. Advanced English is a must, capable of maintaining a fluent business conversation.

3. Problem solving skills, capable of solving situations that allow finding quick solutions to protect Customer.

4. Negotiation skills, able to negotiate deliveries with customers.

5. Automotive Market knowledge desirable.

Essential Competences

• Customer portals management (Ford, Stellantis, Tesla).

• APICS - basics.

• Supply Chain Management.

• SIOP and Demand Management Process.

• MRP (QAD desirable).

• Excel - advanced (Macros desirable).

• Lean Principles, Continuous Improvement, or Six Sigma training.

• Work with product warranties and analysing warranty data.

• Experience with warranty management systems.

GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.