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General Dynamics Information Technology Project Innovation Solutions SME in Vienna, Virginia

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Job Family: Solutions Architect

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into an opportunity. And our work depends on a Project Innovation Solutions Subject Matter Expert (SME) joining our team to support Enterprise Technology Services (ETS) for the United States Postal Service (USPS) activities located remotely.

You will be responsible for providing business and technical architectural guidance across GDIT groups and workstreams for existing and new products and services. The Innovation and Improvement (I&I) team lead develops marketing strategies, business concepts, and technical capabilities that maximize customer value while differentiating GDIT from their competition in the marketplace.

The role is responsible for:

  • Defining, designing, and implementing the full lifecycle of products and services

  • Defining a concept of operations and the procedures and tools required to enable delivery of products and services

  • Conducting analysis of alternatives (AoA) on a variety of technical solutions to determine the best solutions to support overall business goals and objectives

At GDIT, people are our differentiator. In this role, a typical day will include:

  • Facilitate reach back to various GDIT solution teams to bring smarter innovation, process improvement, and automation solutions to the GDIT COSI support team

  • Supports the team by providing expert guidance and thought leadership for developing technical and business solutions

  • Identify solutions based on business and technical criteria, analyzes alternatives based on trade space, and implements designs

  • Continuously research current and emerging technologies and process methodologies and propose changes and tailoring to project needs as needed

  • Manage our Continuous Service Improvement initiatives (CSI2) by incorporating lessons learned, trends, and new technologies to drive further harmonization and automation throughout our service delivery

  • Leveraging GDIT strategic partnerships with vendors as part of our CSI2 to gain ready access to vendors and insight into emerging technologies and alternative tools

  • Focus on developing and executing process improvement projects organized into an actionable roadmap to increase the efficiency of our computer operations over time

  • Provide expert guidance and oversight to the team in prioritizing our improvement and streamlining efforts based on Process Harmonization efforts, conducting Value Stream Analysis and return on investment (ROI) for each improvement initiative

  • Solicit, and incentivize our staff to provide, ideas from across the program, at all levels and feed these ideas into our I&I Group

  • Actively engage in Continuous Service improvement Our approach will drive enhanced service delivery maturity through consistency and standardization

  • Expand the innovative use of IT Service Management (ITSM) tools such as ServiceNow, Robotic Process Automation tools such as UiPath), DevSecOps automation tools (e.g. Ansible, Chef, Puppet), Monitoring Tools (e.g. Science Logic, Splunk), leverage Machine Learning/Artificial Intelligence (AI)/Big Data to enhance computer operations service delivery through process improvement initiatives to make routine tasks easier and faster

  • Identify opportunities across our organization to automate both the simple and complex, find opportunities to innovate in ways that either reduce manual touchpoints or eliminate the possibility of mistakes, and free up staff to conduct higher-level tasks that vastly improve service delivery quality while reducing costs

  • Assess the system and business process architectures currently in place and works with innovation and improvement staff to recommend improvements

  • Ensure GDIT groups and workstreams deliver efficient and effective system solutions to support COSI business goals and objectives

  • Develop, enhance, and maintain established service design procedure and process by applying process frameworks and innovative methodologies

  • Prepare and present vendor technical presentations and product analyst briefings

  • Identify customer requirements, research, and analyze solution alternatives and conduct product demonstrations and recommendations related to process improvement, automation, integrated service delivery, monitoring, and third-party software tools

  • Provide updates and communicate to GDIT COSI leadership team on improvement project’s cost, schedule, quality, value stream analysis and ROI and in comparison, to USPS stakeholder objectives

  • Provides expert guidance and leadership to less-experienced colleagues


  • BA/BS (or equivalent experience)

  • 15+ years of experience

  • A Subject Matter Expert (SME) in a specific technology such as Business Process Improvement, IT Service MITSM or RPA


  • Full-flex work week

  • 401K with company match

  • Challenging work that makes a real impact on the world around you

  • Diverse, highly collaborative teams

Please Note: The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.

#gditets #Remote #USPSETS #OpportunityOwned #GDITCareers #GDITLife #WeareGDIT

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.