Job Information
ServiceNow, Inc. Principal Technical Consultant, Employee Workflow Products Expert Implementation Services in Vienna, Virginia
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
What you get to do in this role:
The Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Principal Technical Consultant, Employee Workflows is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow HR Service Delivery (HRSD), Talent Acquisition (TA), Talent Development (TD), Legal Service Delivery (LSD) and Workplace Service Delivery (WSD) products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
Be the technical expert in how to best support HR, talent acquisition/development, legal, and workplace services by configuring erviceNow HRSD, TA, TD, LSD and/or WSD products using ServiceNow best practices focused on configuration vs. customization
Support the engagements efforts for HR, talent acquisition/development, legal, and workplace services-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the ServiceNow HRSD, TA, TD, LSD and/or WSD product’s standard capabilities in their efforts to improve their HR, talent acquisition/development, legal, and workplace services processes
Lead customer design workshops focused on ServiceNow Platform and HRSD, TA, TD, LSD and/or WSD Solution technology
Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Develop required integration components (SSO, LDAP, etc.) with multiple systems
Develop required portal components
Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
Juggle multiple and complex projects/initiatives
Promoting continuous improvement practices for delivery/engagement materials
Supporting specific sales activities when required
Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 50% travel annually, driven by customer needs and internal meetings
In order to be successful in this role, we need someone who has:
A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations (e.g., CIS-ITSM, e.g. CIS-HRSD, CIS-CSM, etc.) and/or Micro-Certifications
At least 8+ years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an HR, talent acquisition/development, legal, and workplace services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Strong understanding with leading HR, talent acquisition/development, legal, and/or workplace services and related systems and tools such as:
HCMs (Workday, SAP SuccessFactors, Oracle, etc.)
Talent acquisition/development systems (e.g., Cornerstone, BrassRing, Taleo, iCIMS, etc.)
Legal systems (e.g., Clio, MyCase, etc.)
Workplace services (e.g., Nuvolo, Tririga, etc.)
Service delivery (e.g., Remedy, Salesforce, etc.)
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team build
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
ServiceNow, Inc.
- ServiceNow, Inc. Jobs