Job Information
Navy Federal Credit Union Manager, Mortgage Underwriting in Vienna, Virginia
Overview
To plan, direct and manage the multi-function operations of the Mortgage Underwriting branch, to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures. Ensure consistent risk analysis is applied to all first mortgage and equity loans to ensure complete, accurate loans are produced and document integrity is maintained. Serve as primary liaison with internal/external partners, vendors, and other organizations regarding mortgage underwriting issues. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.
Responsibilities
Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
Conduct benchmarking and trend analysis to drive continuous process improvement and elevate service performance, increase member experience quality, generate revenue, minimize financial risk, and maintain high operational efficiency
Develop and implement change management solutions, by identifying and resolving operational and performance gaps and obstacles
Review loans identified as possible internal/external fraud; make recommendations to management to minimize the financial risk to NFCU
Review complex/sensitive credit applications that exceed the authority of Underwriters and take appropriate action
Review complex member loan appeals for submission to the Chairman and/or Credit Committee and recommend appropriate loan action
Investigate member inquiries/complaints pertaining to Credit Committee actions, and take appropriate action
Collaborate with secondary investors to develop changes to underwriting guidelines
Provide guidance and direction to supervisors regarding strategic projects, complex member related matters and operational issues; authorize appropriate solutions to resolve issues
Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination and coordinate changes with affected branches/divisions
Oversee quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
Serve as an appointed alternate Credit Committee member as liaison with Secondary Marketing, Investors, FHA and the VA Central office to discuss and resolve issues
Ensure business unit awareness of NFCU products, services, policies and procedures
Collaborate with other business units to analyze and improve procedures and resolve problems
Provide overall leadership to large strategic projects and/or programs; ensure effective management of projects from inception through implementation
Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request
Oversee the completion, evaluation, and submission of reports to senior management
Serve as change management lead for branch; apply change management principles and knowledge to conduct organizational assessments, develop strategies, change roadmaps and plans
Perform other duties as assigned
Qualifications
Expert knowledge of applicable federal and state laws, rules and regulations governing real estate underwriting and mortgages
Expert knowledge of first mortgage and equity loan products including fixed and adjustable rate programs, closed and open end loan programs, portfolio and agency products
Advanced knowledge of financial industry trends, lending practices, products and services, technology, and regulations
Extensive progressively responsible experience leading and managing a mortgage underwriting operation, preferably in a large financial institution
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Extensive experience in managing cross-functional, multi-business unit, multi-dimensional teams and projects of the highest complexity which have business risk and impact
Extensive experience in supervising, leading and mentoring employees on site, and in remote locations Desired - Advanced knowledge of NFCU products, services, programs, policies and procedures
Expert skill building effective working relationships across all levels of the organization (e.g., staff, management, and stakeholders
Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Expert organizational, planning, and time management skills
Expert research, analytical, and problem solving skills
Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
Expert skill using innovative and critical thinking to solve problems and facilitate the decision-making process
Expert verbal and written communication skills
Advanced database, word processing, spreadsheet, and presentation software skills
Expert skill interpreting, applying and explaining written and oral regulations, instructions, products and procedures
Expert skill developing and implementing programs in a leadership role
Expert skill in producing desired results and achieving goals and objectives
Bachelor's Degree in Business Administration, Finance, or a related field, or an equivalent combination of education, training, and experience
Desired Qualification(s)
Staff Appraisal Reviewer Certification
Direct Endorsement Certification
Master's Degree in Business Administration, Finance or related field
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us
You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 17899