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Overview

BRMi is seeking a IT Operator

FT Onsite in Vienna, VA

Hours: Monday-Friday, 2pm-10:30pm ** because we are essential, all hours are subject to change for support. A weekend or morning may be required, etc. if the situation calls for that.

here to see BRMi’s Glassdoor reviews

Responsibilities

• Proactively monitor ATM enterprise for performance and availability.

• Monitor ATM incidents and alerts using various monitoring tools to ensure optimum systems performance

• Detect, isolate, diagnose, record, escalate and resolve ATM operational issues, incidents and outages as quickly as possible

• Create, document and update incident tickets, record faults, actions for resolution and up times

• Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures

• Dispatch services for ATM component failures and outages; monitor until resolution

• Other duties as assigned

Qualifications

• 1-2 years of ATM and/or network monitoring experience

• Ability to respond quickly and accurately in high pressure situations

• Ability to effectively manage tasks and job duties with shifting priorities

• Ability to document and apply policies, standards and procedures

• Experience in problem resolution including determining root cause, scope and scale of issues

• Exposure to validating system availability and performance

• Working knowledge of enterprise systems, terminal knowledge and IT terminology

• Research, analytical, and problem solving skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill supporting a global 24/7/365, member/customer focused services operation

• Effective verbal and written communication skills

• Working knowledge of ATM and/or enterprise system monitoring tools

• Working Conditions-The position is designated as “ Essential Personnel” which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency, reduced site operations or training

* BRMi will not sponsor applicants for work visas for this position.*

*This is a W2 opportunity only*

EOE/Minorities/Females/Vet/Disabled

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

Job Locations VA-Vienna

Posted Date 3 months ago (1/29/2024 10:20 AM)

ID 2024-3754

# of Openings 1

Category IT Operations