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Navy Federal Credit Union Business Intelligence Analyst I/II (Savings Products Analytics) in Vienna, Virginia


To provide actionable business intelligence in consultation with management and business units for use in daily and strategic decision making. Apply industry best practices and standards to create optimum solutions that improve business performance. Conduct analytical studies to provide results/recommendations to senior management for department and enterprise-wide strategic initiatives. Assist in leading complex/difficult tasks with considerable latitude and scope.


  • Evaluate operational efficiency and effectiveness

  • Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business related issues

  • Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets

  • Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions

  • Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture

  • Design and document dashboards, reports, and thresholds to alert business units to monitor business status and fluctuations

  • Identify and assess business strategies and opportunities; develop appropriate analytical approaches

  • Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal/external considerations

  • Build new and/or modify existing database/data warehouse/data mart and business intelligence solutions to meet business and system requirements

  • Use data warehousing/business intelligence toolsets to gather, store, and provide access to data in assist management decision making

  • Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives

  • Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results

  • Collaborate with management to establish objectives, standards, and strategies for delivering updates and changes to reporting and analytical procedures

  • Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements

  • Compile, research and analyze trends in support of projects and initiatives

  • Ensure the implementation of new and enhanced processes

  • Identify and assess business strategies and opportunities; develop appropriate analytical approaches

  • Performs other duties as assigned


  • Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools

  • Significant experience in problem resolution including determining root cause, scope and scale of issues

  • Extensive experience that demonstrates the ability to research, compile, and document data, business processes, and workflow

  • Significant experience in market/consumer research, project management, and analysis in support of strategic planning initiatives

  • Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact

  • Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

  • Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems

  • Advanced skill interpreting, extrapolating and interpolating data for statistical research and modeling

  • Advanced skill interpreting and synthesizing large amounts of information

  • Advanced skill analyzing statistics and reports to determine business performance and trends

  • Advanced skill identifying and analyzing business requirements and recommending solutions

  • Advanced skill in programming languages

  • Advanced skill resolving conflicting requests and meeting changing requirements

  • Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

  • Advanced skill maintaining accuracy with attention to detail and meeting deadlines

  • Advanced research, analytical, and problem solving skills

  • Advanced verbal and written communication skills

  • Advanced database and presentation software skills

  • Advanced word processing and spreadsheet software skills

  • Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Desired Qualification(s)

  • Master's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.