Job Information
Fairmont Turndown Attendant in Victoria, British Columbia
Company Description
Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.
This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.
Job Description
Consistently offer professional Turn Down service while being friendly and engaging.
Clean all assigned guestrooms including: dusting, making beds, removing soiled linen from rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenishing rooms with supplies
Proper usage of cleaning supplies and equipment
Update and record all cleaned rooms
Follow departmental policies and procedures and service standards
Report necessary maintenance items
Assist in cleaning rooms and wrapping up morning operations as and when needed.
Other duties as assigned
Competitive hourly wage between $23.87 to $28.72
Qualifications
Proven ability to work well unsupervised at a fast pace while maintaining quality standards
Commitment to provide excellent service and exceed guests' expectations
High School diploma, vocational training and/or 1 year work experience
Good working knowledge of the English language
Previous experience in luxury hotel environment is an asset
Must be comfortable speaking to guests
Impeccable grooming and presentation
Must physically be able to:
Lift up to 50lbs
Carry objects weighting up to 75lbs (including pushing equipment)
stoop, kneel, reach, stand, walk, bend, twist, push, see, and hear
Flexible, part time schedules may be considered
Additional Information
Physical Aspects of Position (include but are not limited to): Frequent standing and walking, Frequent bending and kneeling, Frequent carrying and lifting
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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