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Fairmont Senior Sales Manager - Eastern Canada and USA Corporate and Incentive Markets in Victoria, British Columbia

Senior Sales Manager

– Eastern Canada and USA Corporate and Incentive Markets –

Selling a memorable experience in an authentic location is the essence of a Senior Group Sales Manager's role at Fairmont Empress. Your professionalism and knowledge of the Hotel and the adjoined Victoria Conference Center will reflect positively in how you present the property. Building strong relationships in the Eastern Canadian market and in particular in Toronto and surrounding area and the US market will create a bond, ensuring your clients will always stay with Accor Hotels.

Looking for a seller that is based either in-market or on property.

Hotel Overview:

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour. Fairmont Empress recently completed a $60+ Million restoration that celebrates its proud history while moving the hotel into a new era of modern luxury transforming this iconic property into an elegant must-visit destination for the world's discerning travelers. This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.

Summary of Responsibilities:

Reporting to the Director, Group Sales , responsibilities and essential job functions include but are not limited to the following:

  • Accountable for prospecting and booking group business (all segments) within a defined territory

  • Exceed personal sales goals, monthly, quarterly, annually

  • Collect market and competitive intelligence to maximize group sales opportunities

  • Develop monthly sales strategy and action plans

  • Build relationships with all relevant stakeholders: Accor Global Sales Office(s), The Victoria Conference Centre, Destination Greater Victoria, DMC’s, Local Attractions and Offsite Venues

  • Partner with sister hotels to optimize Accor exposure and build incremental business

  • Budget for, plan and organize site inspection, FAMS, sales trips and industry trade shows

  • Utilize Opera Sales System to track, solicit, book and follow up on accounts

  • Quote and negotiate rates within established parameters

  • Upon closing, coordinate and follow up with convention services, catering and/or other hotel departments to ensure delivery of hotel's promised services

  • Jointly supervise the training and development of a Sales Representative / Coordinator

  • Support group sales team and handle special projects as assigned

  • Participate in active training and development

  • Support the goals, objectives and philosophies of Fairmont Empress


  • Minimum of 3 year hotel Group Sales Manager experience required in the Eastern Canadian and/ or USA Corporate and Incentive markets

  • Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls

  • Excellent verbal and written communications skills and strong attention to detail

  • Strong presentation skills

  • Computer literacy (Opera, Microsoft Office)

  • At ease in navigating the evolving technology landscape and using social media

  • Financial aptitude an asset

  • Excellent time management skills

  • Bachelors degree and/or Hotel Management Degree an asset

  • Bilingual (French/English) an asset

  • Available to travel 30% of the time

    Visa Requirements: Must be legally eligible to work in Canada

    APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

    ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!