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PeaceHealth Communications Operator - Switchboard - Relief in Victoria, British Columbia


PeaceHealth is seeking a Communications Operator for a Per Diem/Relief, Variable position. Hourly compensation is $16.58 - $24.96; hiring rate dependent on qualifications and professional experience.

This position is responsible facilitating communications through appropriate operation of one or all of the following: the telephone console (switchboard); physician answering service; overhead paging; two-way radios; and pager system.

Details of Position:

  • Operate a telephone console (switchboard), directing incoming operator-assisted and outgoing calls to appropriate individual, departments, and outside contacts; respond to emergency codes; dispatch security; provide information to people in lobby. May also be required to notify by overhead, two-way radio and beeper system. Overhead paging as requested.

  • Extend and respond appropriately to all calls, codes, alarm panels and disaster plans wherever needed.

  • May be required to operation physician’s answering service and handle trouble reports by working directly with the physicians.

  • Additional duties may include: announcements as needed, assisting with directories, keying in daily telephone statistics, saying the evening prayer, announcing visiting hours are over, receiving house census from nursing supervisors, other routine clerical/data entry tasks as requested.

  • Report status of console operation to relief when leaving switchboard, including pertinent information about hospital staff and events. Report system trouble to telephone technician as directed.

  • Provide back-up assistance to other departments as directed.

  • Operate other communication and emergency systems as required.

  • Dispatches requests for multiple services as required.

  • Performs other duties as assigned.

What You Bring:

  • High school diploma or equivalent preferred.

  • Experience working in a medical office/hospital setting preferred. Previous operator or switchboard and clerical experience preferred.

Other Skills:

  • Strong interpersonal skills including high degree of courtesy.

  • Ability to maintain professional level of communication in a high stress fast paced environment.

  • Exceptional attention to detail.

  • Ability to multi-task with strong organizational skills.

  • Proficient computer/keyboarding skills required.

  • Ability to make decisions without direct supervision.

See how PeaceHealth is committed toInclusivity, Respect for Diversity and Cultural Humility (https://www.thecaregiver.org/wp-content/uploads/2017/05/PeaceHealth-Statement-of-Commitment-to-Diversity-and-Inclusion-vFINAL.pdf) .

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.