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Office Services Supervisor

We want you to join our customer centric team whose passion it is to Empower Digital workplaces!

At Ricoh, we aren’t satisfied with keeping pace with today’s complex work environments, we are setting the pace. We are reimagining the workplace.

Our high-performance workplace is powered by a team that thrives. We offer a friendly culture with a focus on wellbeing and work life balance. Flexible work options, a time off purchase program, great physical and mental health benefits, employee discount and recognition programs are only some of the advantages of working at Ricoh.

We are a family that promotes positive manager relationships and on-going learning & development that nurtures professional growth and career advancement.

Discover what you are capable of in an environment where your growth is supported, and your success is celebrated.

Ricoh is currently looking for a career-oriented individual to provide leadership and direction to the day-to-day operations and staff. This position will support with the management of physical and electronic records in accordance with the Records Management Policy and Procedures.

Responsibilities:

• Achieves shift profitability in the area of cost of goods by effectively managing the shift in the use of company materials and supplies

• Prepare files and boxes for storage

• Assists in processing physical records and facilitating physical file moves

• Enter and update data into the records management system

• Performs active file maintenance tasks (ex. file searches)

• Performs data entry

• Retrieves/references information for users

• Manage requests by (email/telephone inquiries)

• Validate and reconcile vendor work-orders and invoices

• Supports with digitizing and electronic filing efforts

• Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company

• Meets quality and deadline standards by the effective use of job scheduling practices

• Handles formal contact with the client on a daily basis

• Provides training on workflow and machine operations when necessary

• Ensures payroll accuracy by overseeing and correcting all time clock punches

• Ensures the quality of operations for shift be assisting in the achievement of goals in Audit and Deadline compliance

• Increase employee retention by achieving turnover and average tenure goals

• Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work

• Improves quality of operations and improves consistence by implementing company performance and operation procedures

• Ensures that location is properly staffed by matching employee skills and equipment with production demands

• Responsible for effective implementation and management of Ricoh Service Excellence

• Facilitates resolution of issues concerning pricing, orders and invoicing by interacting and communicating with sales department

• Motivates employees and recognizes their accomplishments in a timely manner

• Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality

• Completes site reports and other paperwork as necessary

• Supports with mailroom and reception coverage as needed

• Responsible for managing P&L

Education & Experience:

• Required high school diploma or equivalent work experience

• Required 2-3 years of records management experience

Skills:

• Prior leadership experience preferred

• Requires intermediate to advance Microsoft Office experience

• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 pounds

• Requires experience in setting goals be defining and prioritizing specific, realistic objectives

• Excellent communication skills both verbal and written

Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies' optimizing their end-to-end business solutions.