Job Information
Automation and Control Strategies Group, INC. dba ACS Professional Staffing Program Support Specialist in Vancouver, Washington
- Location: Vancouver, Washington
- Type: Contract
- Job #7928 Overview: ACS Professional Staffing is looking for an employee to work on-site with our client. This Program Support Specialist position will provide vital support to the Transmission Account Services organization within the Transmission Sales department. Responsibilities include assisting with contract documentation and process change training, facilitating workload priorities to meet program initiatives and customer satisfaction targets. The role also involves ensuring compliance with relevant agency policies and conducting data quality checks and procedural reviews. This full-time position is located in Vancouver, WA. Pay Rate: $27.63 - $36.44 Benefits:
- Paid holidays: 11
- PTO: Starting at 10 days
- Sick Leave: Up to 56 hours per year (prorated based on start date)
- EAP: Employee Assistance Program
- Benefit Options Available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, 401k (immediately eligible for employee and employer contributions - employer match up to 4%)
- Other benefits include the following: Calm App, Access Perks Responsibilities:
- Serve as main point of contact (POC) for formatting assistance to Account Specialists (AS) and Account Executives (AEs).
- Review contract cover letters and transmission service agreements for consistent formats in accordance with established correspondence procedures and transmission agreement templates. Verify that all Agency Standard Provisions are inserted, or current templates are used. Confirm agency and TS policy and tariff requirements are adhered to, verifying data elements are consistent with business practices, agency standards, tariff, and desk procedures.
- Perform multiple quality assurance format checks on draft and fully approved contracts.
- Assist AS with contract drafting as needed, AS will review and run through the internal stakeholder review process.
- Add electronic signature capability to all finalized Transmission contracts.
- Send AEs and other signing authorities a complete final package including electronic signature blocks.
- Email correspondence and contracts to customers and receive contracts from customers through the txsalescontracts mailbox.
- Monitor and organize the Txsalescontracts outbox, checking it multiple times a day and managing read receipts and delivery receipts.
- Track and monitor delivery receipts of electronic/Federal Express (Fed Ex) packages.
- Process returned, executed agreements from the agency's customers.
- Update the Commercial Business System Administration (CBSA) by inserting contract sent dates and returned dates.
- Save and store (electronically) all awardable ATC authorizations received from the Reservation Desk to a file on the shared drive.
- Prepare the bi-weekly Transmission Sales report with data collected from Account Executives (AEs).
- Assist in drafting and finalizing process and procedure documents, including TSE/TSES documents, matrixes, delegations of authority processes, quality assurance checklists and desk procedures, and manage data control of documents. Obtain management approval before finalizing all documents.
- Notarize Washington State Wireless contracts, record all Notaries in record book.
- Work with AS and AEs, and with other organizations within company and its customers to correct anomalies and ready documents for electronic signature by the Transmission AEs, managers, and Transmission Vice Presidents.
- Serve as primary POC for editing assistance to AS, Customer Contract Support (KSC), Transmission Services (TS), and other organi To view the full job description,