Experience Inc. Jobs

Are you passionate about making a difference in the lives of individuals and families facing homelessness? Do you thrive on creating impactful change and supporting communities in need? If so, we want you to join our dedicated team at the Council for the Homeless (CFTH) as a dedicated and compassionate Housing Specialist - Diversion to play a crucial role in transforming lives. This position works with people experiencing homelessness to engage and work in partnership to increase each household's success in accessing community resources to increase housing stability and better their health.

CFTH operates the Housing Solutions Center, our community's one-stop access point for over 40 housing assistance programs, including emergency shelter, homelessness prevention, and programs designed for specific populations such as families or unaccompanied youth.

Your skills and experience will support our mission as you:

• Utilize best practice Diversion approaches to determine the needs of households and provide support to reduce barriers to housing.
• Maintain a participant centered, positive, healthy, and proactive approach to meet the participant's needs.
• Create, complete, and maintain accurate HMIS electronic files based on funding source requirements while following program policies and procedures and all confidentiality requirements.
• Work with partnering health agencies to create, maintain and strengthen partnerships and access points.
• Educate and advocate on the micro-level to address policy and systemic-level barriers to increase support for participants.
• Establish and maintain positive, productive relationships with colleagues, team and partnering agencies and work collaboratively with to meet the funder outcome and reporting requirements.
• Provide superior customer service, respond to household, and partner inquiries in a timely fashion to help individuals and families reduce barriers to housing and access services beyond housing to create a strong support system and increase resiliency.
• Consistently maintain healthy, and appropriate boundaries with participants and seek to create a trauma-informed environment for participants, colleagues, and partners.

• Support the agency's mission, values, equity statement, strategic goals and policies through words and actions and represent the agency at various community meetings and with stakeholders in a manner aligned with agency values and policies.

   

Pay and Benefits

• The starting salary for this position is $26.24 per hour. In compliance with the Equal Pay & Opportunities Act, the full salary range for this position is $26.24 - $31.49 per hour.
• Full-time, non-exempt position working 40 hours per week, Monday - Friday. May be required to work a few hours on weekends and holidays when needed.
• 100% employer-paid medical, dental, vision, life insurance, short-term and long-term disability insurance for the employee only.
• Benefits package also includes 9.11% paid into WA PERS by employer, 12 company paid holidays, and generous paid time off and separate sick time accrual.

• Meaningful work that addresses affordable housing and homelessness in our community.

   

Requirements

• At least two years' experience providing resources to people experiencing homelessness and/or people that have lower incomes.
• Commitment to ensuring there is equitable access to the local homeless crisis response system for all.
• Strong customer service, time management and interpersonal skills
• Strong cultural awareness and humility.
• Ability to accept feedback as an opportunity to improve and excel.

• Ability to remain empathetic, kind, and nonjudgmental regardless of the situation.

   

Preferred Exp