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iQ Credit Union Card Operations Specialist I in Vancouver, Washington

Job Details Job Location Headquarters - Vancouver, WA Remote Type Fully Remote Position Type Full Time Education Level High School   Salary Range $20.46 - $27.62 Hourly Job Category Banking Description iQ Credit Union is a Great Place to Work and Grow! Here in the Pacific Northwest, we take care of one another, and it's no different at iQ Credit Union. We're committed to our employees, our members, and the communities we serve. Our employees are amazing! They're collaborative, approachable, and all-around exceptional human beings who live out the credit union philosophy of 'people helping people' each and every day. With such great employees, it comes as no surprise that we're rapidly growing, recently expanding beyond our southwest Washington roots, across the Columbia River, and into beautiful Portland, OR. That's why we're looking to add reliable, authentic, helpful team membersto carry the iQ message, embody our philosophy of service, and move us forward into the future. The Card Operations Specialist I perform and supports various card processing functions. Demonstrates high level of member service by providing timely and accurate operational support to staff regarding debit and credit card member questions and inquiries. Essential Duties: Perform processes related to cards services: adjustments, fraud, disputes, file processing, exception processing, Cash Advance settlement balancing, Symitar and processor reports. Provide timely operational support to staff under the direction of supervisor. Provide internal member service by answering questions and inquiries. Maintain compliance with policies, procedures, and internal controls including, but not limited to; audits, security, legal notifications, and disclosures. Develop operational procedures ensuring compliance with applicable regulations, under the direction of supervisor. Prepare, review and distribute reports within area of responsibility. Maintain an understanding of all Credit Union products and services. Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations. Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document. Qualifications Knowledge and Skills: Experience: One to three years related experience required. Education: A high school education or GED. iQ offers a total compensation package for our totally exceptional employees. There's a reason we've ranked as one of top workplaces in the Pacific Northwest for the past seven years. We listen to our employees and continue to provide benefits that make a difference. Healthcare coverage iQ pays 100% monthly medical, dental and vision premium for you AND your dependent children. Saving for retirement iQ matches up to 5.5% of your 401(k) retirement dollars. Paid time off iQ offers 11 paid holidays plus vacation and sick time accruals. iQ encourages community involvement through paid volunteer opportunities. iQ uniquely offers a paid Cultural Enrichment Day to increase awareness of the diverse communities we serve. Investing in you iQ offers a student loan repayment match up to $100 per month. iQ supports you in advancing your education and knowledge through tuition reimbursement. iQ offers an annual match to amplify your nonprofit giving. See our full list of unique benefits: iQ Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employ