Experience Inc. Jobs

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide

• Discounts on food and beverage

• Discounted transit passes

• Discounted parking

• Wellbeing programs

• Recognition programs

• Tuition reimbursement

• Excellent training and professional development

• Employer RRSP matching

• Extended Health Benefits for you and your dependents

Hyatt Regency Vancouver is seeking a dedicated, customer service professional to join the Sales team as Sales Manager.

Salary range: 70,000 - 75,000 per year. Eligible for Sales incentive program.

The Sales Manager has experience in group sales, business travel sales and event sales. The Sales Manager is responsible for growing business in the group and some transient segments. This individual will continue to develop existing accounts as well as procure new business for the hotel. The Sales Manager is also responsible for meeting assigned monthly and quarterly sales goals. Primary duties include responding to incoming inquiries and proactive solicitation of new business from various segments, including group and transient markets.

Responsibilities include selling guest rooms, meeting space, food and beverage and other Hyatt services to meetings and conventions. The Sales Manager is an integral part of the Sales team and works closely with Events, Revenue Management, Reservations and operational departments to ensure smooth operation of all business booked. We are looking for a strong team player with experience in group and transient sales at a medium to large sized property.

Interested candidates must have the ability to adjust work schedules to meet business demands, which may occasionally require early mornings, evening and/or weekend hours.

Duties include but not limited to:

• Actively solicit and secure new meetings business through outside calls, personal calls, site inspections, telephone and email prospecting and potentially sales trips to designated geographic areas of responsibility

• Meet and exceed revenue sales goals on a monthly, quarterly and annual basis

• Maintain strong relationships with existing accounts to rebook annual or past programs

• Generate new clientele opportunities through referrals, customer recommendations and market awareness

• Solidify relationships with new and existing clients through regular sales contacts/visits, client entertainment, site inspections and necessary follow up

• Develop creative sales solutions and site inspections to distinguish Hyatt as the place to meet in a competitive Vancouver market

• Proactive in adhering to expected sales activities on a weekly basis to ensure individual and team goals are achieved

• Meet or exceed sales solicitation goals as assigned by the Director of Sales and Marketing

• Source new accounts in the corporate, association and union sectors among others, to maintain and enhance a healthy portfolio of group business accounts

• Respond to client requests in a timely fashion and ensure all proposals and contracts meet client expectations while following all hotel guidelines

• Participate in business review meetings and other pertinent meetings as required

• Participate in trade shows, industry functions and possibly out of town sales calls

• Engage with definite groups on-site and communicate with Events and other operations departments to ensure client satisfaction

• Maintain relationship with Hyatt Sales Force directors as well as other local industry organizations such as Destination Vancouver

• Remain current on all competitors as well as changes in the market and industry

• Provide monthly and other required activity reports to the Director of Sales and Marketing

• Partner with operations team to coordinate customer needs and effectively respond to opportunities to ensure client satisfaction

ABOUT HYATT regency vancouver

Being part of our Hyatt Regency Vancouver family means always having the opportunity to be yourself. We are passionate about diversity, equity and inclusion. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for as a team that learns and grows together. Be a part of something bigger.

Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. Your perfect opportunity. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people so they can be their best .

In the spirit of respect, reciprocity and truth, we gratefully honour and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land and who honour and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications:

Qualifications

• College degree or high school diploma with related experience

• Previous hotel sales management experience

• Must be fluent in spoken and written English; a second language is also an asset

• Excellent verbal and written communication skills including leading and participating in formal presentations

• Ability to secure business through prospecting, making presentations, strong negotiation and closing skills

• Solid organizational skills with the ability to handle multiple tasks in a fast-paced environment

• Excellent computer skills

• Knowledge of TravelClick business intelligence products and STR reports

• Experience with a major hotel brand is preferred

• Ability to work as part of a team

• Strong desire to deliver high quality customer service

• Detail oriented and organized as it pertains to accuracy and efficiency

• Solid management and organizational skills

Primary Location: CA-BC-Vancouver

Organization: Hyatt Regency Vancouver

Pay Basis: Yearly

Job Level: Full-time

Job: Sales

Req ID: VAN001488

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.