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Supervisor, Investment Operations

At HUB Financial, we pride ourselves on fostering an environment dedicated to professional growth and client-centric values. As part of the HUB International family, we specialize in offering tailored financial and insurance solutions, empowering our clients to achieve their long-term goals. Our commitment to excellence extends beyond delivering top-tier insurance products – it encompasses a culture that values collaboration, innovation, and continuous learning.

The Opportunity:

The Supervisor role includes both the managerial and administrative functions; responsible for managing the workflow for the Investment Product Administrators, while also performing the same functions as the Administrators. This position works closely with the rest of the Investments Management team to review and improve policies and procedures to provide better service. The successful candidate will report directly to the Director, Investment Operations.

A day in the life:

• Full-cycle performance management of a small team including fostering a positive, collaborative and productive work environment, ensuring team members are following policies and procedures and service standards are being met, and regular performance reviews

• Work closely with the management team in reviewing, identifying and implementing new and improved policies and procedures to provide better service to our advisors

• Initiate, lead and run operational improvements to enhance internal processes and elevate Advisor experience

• Ensure advisor inquiries are handled in a timely manner for both Mutual Funds and Segregated Funds

• Act as the first point of contact for Investment Advisors

• Verify all trades, identifying errors and ensure corrections are made in a timely manner

• Handle all non-financial or manual transactions

• Follow-up on business transactions, Not in Good Order notices (NIGO), account updates, account openings, and follow up on T2033 Transfers and loans when required

• As needed, process incoming mutual and segregated fund trades. This includes new account opening, non-financial trades.

• Other clerical duties as may be assigned

Who you are:

• A strong people leader and team player with a positive attitude and the ability to inspire and convince others.

• Post-Secondary education and/or commensurate work experience

• Minimum 2-3 years’ experience of working with the mutual fund companies/investment industry

• Proficient in MS Office: Word, Excel, PowerPoint, and Outlook

• Experience in working with Fundserv or other back-office systems is an asset

• Strong verbal and written communication skills

• Exceptional organizational skills with high attention to detail and accuracy.

• Strong multi-tasking skills and exceptional ability to align the employees with the vision and mission of the company.

We are Proud to Offer:

• Customizable flexible benefits options for you and your family

• Company matching RRSP contributions

• Comprehensive tuition financing and career-related training and development

• We promote work-life balance through flexible scheduling and hours

• Mental and physical wellness initiatives

• Advancement opportunities

• HUB Cares: we are a company that gives back and is active in the community

• Learn more about HUB’s Culture & Value Here! (https://www.hubinternational.com/en-CA/about-us/#::text=Our%20Core%20Values&text=Integrity%20We%20do%20the%20right,our%20customers%2C%20communities%20and%20colleagues)

Compensation:

The expected salary range for this position is $60,000 to $65,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Working Conditions:

• Normal office environment with hybrid work from home opportunity

About HUB International:

Headquartered in Chicago, Illinois, Hub International Limited (http://www.hubinternational.com/) is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

Through our dedication to excellence and innovation, we are proud to have achieved the remarkable distinction of ranking 5th largest insurance brokerage worldwide! We're not just an insurance broker, we bring clarity to a changing world with tailored solutions and unrelenting advocacy.

If you’re interested in learning how you can grow your career at HUB, visit our Careers Page (https://hubinternational.jobs/canada/) to explore our opportunities.

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Department Office Administration & Clerical

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)