Job Information
SAP Service Assistant Coach in Vancouver, British Columbia
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Candidate(s) will be required to work 3 days a week in office/client site as per our Pledge to Flex return to office policy
SAP is not offering relocation benefits for this role at this time.
SAP is not offering current or future visa sponsorship for this role at this time.
Accepting candidates in the following locations: Canada, India, and Philippines
JOB DESCRIPTION
The position is highly focused on providing quality consultation services based on the client's business requirements and/or spend management objectives. This will include on-going support of the customer after design and initial deployment, and throughout the life cycle of the customer engagement. This position requires a good knowledge of Concur T&E and Invoice solutions, excellent customer service skills, business communications terminology and technology, and organizational procedures.
Core Tasks may include
Active role in data gathering for the implementation and/or activation of SAP Concur products and services
Understand best practice configurations and provide recommendations
Manage projects, cases, escalations and/or other units of work as required
Provides on-going support of cloud-based products
Maintain awareness of customer business processes that may impact SAP Concur configuration requirement
Maintain accurate, high quality and timely documentation for all steps and activities undertaken on all matters
Maintain working knowledge of SAP Concur related products including new release
Exceeding and meeting departmental objectives
Prepare and/or maintain configuration to customer requirements
Be aware of and comply with all corporate policies.
Experience & Language Requirements
- English
Functional Experience
Experience with Concur Expense preferred
Experience with consultancy role preferred
Strong knowledge of customer care techniques and processes
Exceptional analytical and listening skills
Ability to operate well in a team environment
Keenness and flexibility to work extended hours
Management consulting experience is a plus
Education
Bachelor's degree in any field or equivalent work experience supporting financial software or any SAAS, or cloud-based product.
Minimum 3 years experience in troubleshooting and/or in a highly focused customer service role, highly preferred
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 53,500 - 110,600 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com
Requisition ID: 402637 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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