Job Information
Fairmont Server Assistant in Notch8 in Vancouver, British Columbia
Company Description
Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.
Job Description
Server Assistant in Notch8
Do you want to be a part of an innovative, guest-centric, food and beverage team? Look no further. Join us at Notch8 in the iconic Fairmont Hotel Vancouver. Launch and grow your hospitality career at this world-renowned Canadian Heritage Property where you are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Turn moment into memories, by assisting our front of house serving and heart of house culinary team and deliver exceptional service at the Castle in the City.
Our Culture & Benefits:
An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
The opportunity to live, work and play across the world through our employee travel and internal transfer programs
A competitive rate starting at $18.68 per hour increasing to $23.36 after 3 months and bi-annual increases
Complimentary meal through our Colleague Dining Program
Complimentary uniform laundering
Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
Free learning programs through our Academies and discounted eCornell courses
Ability to make a difference through our Corporate Social Responsibility activities
Annual paid vacation, sick leave, up to statutory holidays and birthday leave
A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
A monthly travel reimbursement for TransLink monthly passes
What you will be doing:
Consistently offering thoughtful, professional, and proactive guest service
Ensuring service essentials, quality and service standards are met throughout the guest experience, from arrival to departure
Setting up mise en place, side stations, tables and table settings according to standards
Supporting colleagues during service to ensure a consistent guest experience throughout restaurant, including running food, refreshing beverages, cleaning and resetting tables
Setting furniture and dining room in a consistent, clean, and inviting way
Having full knowledge of beverage lists and promotions, menu items and preparation methods
Assisting guests with menu items in an informative, engaging and helpful way
Handling guest concerns swiftly and graciously, offering a remarkable recovery and a commitment to always improve
Being aware of guests’ dietary restrictions and allergies and ensuring proper communication between team
Offering personalized and elevated service in Private Dining Room when scheduled
Being knowledgeable of current promotions and loyalty program offerings
Following all safety and sanitation policies when handling food and beverage
All other duties as assigned
Qualifications
Your experience and skills include:
Service focused personality is essentially with at least one year experience in a high-volume, upscale restaurant required
Previous experience in a luxury hotel environment preferred
Ability to focus attention on guest needs, remaining calm and courteous at all times
Strong communication, interpersonal and problem-solving skills
Proven ability to multi-task and manage multiple priorities at once
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collaboratively as part of a team
Highly responsible and reliable with impeccable grooming and professionalism
Knowledge of wine, spirits, beer, cocktails, and specialty coffees
Valid Serving It Right Certification
Ability to work fluctuating schedule, including weekends, holidays, evenings, and rotating shifts
Ability to speak and understand English with professional working proficiency
Successful candidate must be legally eligible to work in Canada; Hotel is unable to assist applicants with Canadian work authorization
Additional Information
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS