Experience Inc. Jobs

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Product Manager- Technical

Overview:

The Decision Management Program (DMP) enables intelligent decision-based products through streaming analytics with the ability to govern these decisions and manage their outcomes with business agility.

The Lead Product Manager - Technical on Mastercard’s DMP will manage products spanning across multiple Mastercard business units (Cyber & Intelligence/Product & Engineering/Data & Services) to design and influence a roadmap that supports meeting the needs of our customers.

This program leverages business rules & AI engines, a streaming big data cluster, in-memory data grids, APIs, & UIs to deliver real-time decisions at a global scale.

This person will be responsible for mentoring the team as well as staying hands-on with day-to-day product operations.

We are looking for a Lead Technical Product Manager to join our DMP team in the Vancouver office.

Role:

• The Lead Product Manager - Technical will convert business requirements into functional requirements (epics, features, user stories) and collaborate with engineering and architecture to refine the product roadmap

• Understand and build relationships with the DMP’s upstream and downstream internal products and stakeholders

• Collaborate with other stakeholders and elaborate the product strategy that encompasses the technical assets/enablers and business value/expected revenue

• Manage communication, expectations, reporting, and meetings across all levels of the business

• Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor KPI’s

• Owns the document and vision for feature releases

• Identifies gaps and charters new platform capabilities as required

• Identifies innovations to create features that add more business and customer value

• Determines release goals for the solution and prioritizes assigned features according to business and solution value, adjusting throughout implementation, launch and maturation as needed

• Prepares launches and monitors platform performances, adoption, and operational health for features

• Stays aligned with GTM plans for the products/features

• Identifies and troubleshoots issues that will keep the platform features from delivering on time with the desired requirements

• Owns and manages product documentation; enables self-service support and works to reduce overhead

All About You:

• Possess the aptitude to quickly learn and contribute to our complex platform

• Strong technical analysis skills to drive complex application designs and documentation (Functional/Technical/Interface Specifications/User Stories)

• Experience with agile & waterfall development methodologies

• Confident owning the vision, roadmap, and rollout for tech/AI based products

• Experience working with highly technical products in a fast-paced product environment

• Understands and can document and explain the business context/requirements and the associated customer use cases

• Proficient at developing user stories, setting entrance/exit criteria, and prioritizing a platform product backlog

• Ability to communicate effectively with cross-functional Data Science, Development teams, and the core product business teams

• Possess a deep understanding of technology and can hold their own in highly technical conversations across various stakeholder groups

• Experience liaising between the business and technology and adept at developing solutions when discordant views arise

• Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality

• Experience with Aha! and Jira are a plus 


Total Base Pay Range

103,000.00 - 165,000.00 CAD Annual

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.