Experience Inc. Jobs

Account Manager (contract)

Job ID

173277

Posted

02-Jul-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Building Management, Facilities Management

Location(s)

Vancouver - British Columbia - Canada

About the Role:

As a CBRE Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

• Inform the organization of potential risks and implement action plans to address them.

• Assist with the coordination of resources needed to service projects and build strategic operational plans.

• Responsible for the management relationships with small to medium-sized clients. Identify new sales opportunities and improvements within existing account.

• Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management.

• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams. Serve as a point of contact for key systems and processes for projects.

• Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations

• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

• Review monthly reporting of finances, staffing, safety and innovations.

• Attend each client department team’s monthly meeting.

• Oversee tracking of direct purchases and vendor services.

• Provide help desk support during the work day.

• Track CBRE QHSE audit compliance items through completion.

What You’ll Need:

• Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Extensive organizational skills with a strong inquisitive mindset.

• Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations related to tracking and forecasting profit margins

• Understanding of CMMS work order and preventative maintenance software and processes.

• Understanding of contracts and contract terms for each client

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range being offered for the Account Manager contract position is between $85,500 annually and $94,999 annually. The compensation that is provided to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)