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HealthAlliance Sr Patient Service Rep in Valhalla, New York

Sr Patient Service Rep

Company: NorthEast Provider Solutions Inc.

City/State: Valhalla, NY

Category: Clerical/Administrative Support

Department: Cardiothoracic

Position: Full Time

Hours: M-F, 8:30a-5:00p

Shift: Day

Req #: 25489

Posted Date: Jul 13, 2021

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External Applicant link (http://www.healthcaresource.com/wmc1/index.cfm?fuseaction=apply.login&template=dsp_apply_login.cfm&cJobId=97779) Internal Applicant link

Job Details:

Job Summary:

The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior Patient Service Representative also acts as a liaison between the patient service representatives and management.

Responsibilities:

Scheduling appointments and surgeries, obtain required documents/information, verifying appointment/contact information in the EMR system. Obtain insurance precertification for surgeries and ECHOs. Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. Utilize triage system for all patient care related calls. All administrative duties pertaining to the Chief of Pediatric Cardiac Surgery. Respects patients by recognizing their rights; maintaining confidentiality. Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties. Provide helpful assistance in anticipating and responding to the needs of all patients and family members. Remain calm under pressure and effectively deal with difficult people. Qualifications/Requirements:

Experience:

Minimum of one (1) year of customer service and/or medical office experience preferred.

Education:

High school diploma or equivalent required. Associates degree from an accredited institution preferred.

Licenses / Certifications:

Other:

Ability to multi-task and prioritize. Strong knowledge of MS Office. Ability to work well in demanding work environment. Spanish speaking a plus.

About Us:

NorthEast Provider Solutions Inc.

Apply Now

External Applicant link (http://www.healthcaresource.com/wmc1/index.cfm?fuseaction=apply.login&template=dsp_apply_login.cfm&cJobId=97779) Internal Applicant link

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