Experience Inc. Jobs

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

JOB PURPOSE

Manage & Own Client Implementation and/or Multiple Ongoing Clients.

RESPONSIBILITIES

May perform one or more of the following:

Process/Project Management

• Initiate/Kick Off Project

• Create project plan with relevant details such as (WBS, Effort Estimations)

• Task Allocation & Track deliveries for against SLA

• Risk Management and Mitigation

• Create & Maintain project management routines

• Lessons Learned Documentation and Implement learning for next client/project

• Initiate/Lead & Conceptualize to implement ideas of process automation

• Follow the standard practices and procedures specific to your Tower

• Create & Maintain necessary project documents (RTM/JIRA/RMTT/HPQC/any additional tools etc.)

People Management

• Performance Management

• Conduct regular associate development discussions

• Helps drive associate engagement & related associated issues

• Initiate & Identify user technical/ functional training needs and devise and managing user training programs

• Track performance of project team members and takes appropriate action

Communications

• Responsible for project/client communication

• Client level ownership

• Manage internal stakeholder communication (including Technology & other teams for assigned module)

• Manage Offshore/Onshore Interaction and Stakeholder Communication

• Escalation Management

Client Delivery

• Interprets very complex business needs and translates them into system requirements

• Strong understanding of DB Domain and is required to comprehend Business Requirement Documents (BRD)

• Review/Maintain BRD for system gaps & domain compliance

• Interprets requirements to create/update systems specifications

• Create & Review Test Plan & Test Execution results

• Perform & Review Data Analysis and determine subsequent steps

• Final sign-offs on delivery

• Manage transitions (Ongoing vis-à-vis Implementations vis-à-vis Leveraged Shared Services)

• All other tasks as assigned

REQUIREMENT

• Typically requires minimum six years’ Defined Benefit experience.

• Either Engineering or technical graduates

• Strong analytical and communication knowledge

• Strong Domain/Service Discipline knowledge

• Strong knowledge in MS Office, Mainframe, SQL

• Good understanding of all standard Procedure Documents

• Good Knowledge of Testing Procedures

• Strong team player

• Should be able to Coach & mentor team members

• Good project management skills

• Manage stakeholder communication (internal/external)

• Lead client projects independently & should be able to handle multiple clients

• Understanding of overall HROS Implementation/Ongoing methodology

• Good people management skills

SUPERVISION

Normally receives little instruction on day-to-day work, general instructions on new assignments.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.