Job Information
Resource Center for Independent Living Customer Service and Authorization Representative in Utica, New York
Annual Non-Exempt Salary: $37,850 (plus 5% bilingual differential)
Fresh college students are encouraged to apply.
Benefits:
37.5 hour work week, 7.5 hour work day, flexible work schedule menu to include the ability to work: a four-day work week, four-day work week, every other week, or a typical five-day work schedule
16 annual vacation days, 12 annual sick days, and 13 annual paid holidays (now includes Eid-Al-Fitr and Yom Kippur)
401K with up to 10% employer investment
Heavily subsidized health/vision/dental insurance
Additional benefits available
Job Duties:
The successful candidate will be expected to:
Communicate with health insurance companies related to authorizations of services.
Process, maintain documentation, and ensure the accuracy of incoming program referrals and authorizations.
Monitor and track ongoing authorizations and Medicaid eligibility.
Contact authorizing source and program staff of expiring authorizations.
Research, respond to, and correct errors with rosters and reauthorizations.
Education:
- A College Degree in Human Services or related field is required; applicable experience may be considered in lieu of education.
Knowledge, Skills & Abilities:
Entry Level position. Training will be provided. One-to-two years of customer service experience. Experience working with authorizations for services and insurance companies preferred but not required.
Knowledge of Medicaid is highly preferred.
Strong knowledge of Microsoft Excel, Word, and Outlook.
Fluency and proficiency (reading, writing, speaking) in a second language, Spanish is preferred, this is not required for this position.
Travel Required: No
Location: Utica, NY
RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.
RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.