Job Information
Applause Director of Operations in US, United States
Director of Operations
As Director of Operations you will be responsible for managing global operations and testing activity to ensure efficient high-quality delivery from our operations teams.
In this role, you will have a senior level position and a hugely positive impact on the success and continued scale of our Global Operations. You will be responsible for the long term strategy and initiatives to scale and enhance our existing processes across our global collection facilities. You will be directly responsible for managing the operating budget at each collection location, working collaboratively with Global Delivery and PMO to make cost optimization decisions. You will have direct oversight of a team of resources responsible for day to day operations activity.
Primary responsibilities:
Develop and Implement Operations strategy
Define Operations goals and objectives in collaboration with Delivery, Community and PMO resources
Design and Implement scalable Operating processes focused on efficiency of resources and process consistency across collection locales
Monitor and report on execution of Operations strategy
Provide thought leadership for all matters related to Operations, Testing Services and Compliance
Manage Operating Budget for all Applause collection facilities
Utilize financial forecasts to drive headcount and facilities decisions
Own capacity planning, proactively planning for growth by developing core team members and flexible operating schedules to maximize utilization of resources and facilities
Lead Global Operation and Testing Services Team
Lead a team of site lead and technical resources responsible for the day to day operations at their respective collection facilities
Foster collaboration and communication among team members to ensure alignment across Operations, Delivery and Community teams
Ensure Quality and Compliance
Develop and Implement Quality Measurement and Control rubrics and processes
Monitor Data Quality to proactively gaps
Partner directly with Security and Infosec partners to ensure Compliance
Drive Operational Excellence
Develop and implement operational processes and best practices to ensure efficient and effective operational activity
Work with cross-functional teams to identify areas for process improvement and implement changes as necessary
Develop site based and global performance views to report to Senior Leadership on execution against established KPIs
Requirements:
Previous experience managing global teams
Demonstrated history of financial management, budget ownership and resource planning
Ability to travel internationally (up to 1 week per quarter)
PMP, Six Sigma, Scrum or Agile certification preferred
Ability to be in office 4 days a week
Salary range for this position is included in accordance with current state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, and performance in the role.
Base Salary Range: $125,000 - $165,000
What Makes Applause a Great Place to Work
Applause is a world leader in digital quality testing. Since 2007, Applause has been the driving force in testing and digital quality innovation. Our expertise continues to help leading brands deliver quality digital products to their customers. Utilizing the skills of 1.5+ million testers in more than 200 countries and territories, Applause helps the world’s leading brands to deliver quality digital products and experiences to their customers on a global scale. With insightful, actionable testing results that can directly inform go/no go release decisions, we enable our customers to release digital products and experiences better, faster and with confidence.
At Applause, living our core values - In it Together, Be Accountable, Create Value for Our Customers, Celebrate Authenticity, and Crush Your Goals - informs our choices as individuals, as teammates and in our everyday interactions with customers. Our values help to keep us on track to deliver the best outcomes, and to be the very best team we can. Embracing a culture of respect, authenticity and inclusion, we value and celebrate diversity. Together as one Applause Nation, we strive to enable professional opportunities for all employees.
Please visit https://www.applause.com/life-at-applause to learn more about the employee experience at Applause Nation!
Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. If you believe you require a reasonable accommodation under any of the legally protected characteristics, please click here to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.
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