Job Information
Carle Foundation Hospital Patient Service Representative Lead - Plastic Surgery/General Surgery/Oral Surgery in Urbana, Illinois
Patient Service Representative Lead - Plastic Surgery/General Surgery/Oral Surgery
Department: Centralized Svcs - Danv Fair1048
Entity: Champaign-Urbana Service Area
Job Category: Clerical/Admin
Employment Type: Full - Time
Job ID: 45796
Experience Required: 3 - 5 Years
Education Required: Associates Degree
Shift: Day
Location: Urbana, IL
Usual Schedule: Monday-Friday, 8am-5pm
On Call Requirements: None
Work Location: Carle at The Riverfront
Weekend Requirements: None
Holiday Requirements: None
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Position Summary:
The Patient Service Representative Lead assists in coordinating staffing and activities for the Plastic Surgery, General Surgery, and Oral Surgery departments. The lead provides leadership and expertise in all aspects of service and performs as a Patient Service Representative in all areas.
Qualifications:
Educational Requirements
Education Level
Concentration/Major
Associate's Degree
Related Field or Certified Healthcare Access Associate (CHAA) certification through NAHAM
Or
Licensure/Certification Requirements
Licenses/Certifications
Licenses/Certification Details
Time Frame
Certified Healthcare Access Associate (CHAA)
Or Associate's Degree related field
Upon Hire
Successful completion of medical terminology. Completion of Foundations of Leadership/Leadership HR series.
within 1 Year
Essential Functions:
Performs essential job functions of Patient Services Representative 1, 11, and 111
Assists in coordination of staffing and activities
Assists leadership with orientation and training of new and existing staff
Acts as a role model and supports management initiate e for the departments. Assumes leadership role in the absence of the supervisor/manager
Assists in resolving work related issues or assists employees in solving work related issues
Assists in establishing daily work and desk assignments to ensure staffing coverage and good customer service
Establishes standards for reducing registration errors, Review with staff on a regular basis registration errors and initiative necessary training to reduce errors.
Works department WQs
Works daily as a Patient Service Representative in Plastic Surgery, General Surgery, Oral Surgery, or SMOB Central Check-In in the areas where needed
Assists in training new staff in departments and Central Check-In
Attends SME Meetings and communicated with Staff
Assists in rounding on PSR staff
Assists SMOB PSR supervisors in staff assignments and rotation to adequately cover all departments and Central Check-In
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.