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Carle Foundation Hospital Patient Service Representative - Family Practice in Urbana, Illinois

Patient Service Representative - Family Practice

  • Department: Family Practice LeRoy - CWP

  • Entity: BroMenn

  • Job Category: Clerical/Admin

  • Employment Type: Not Indicated

  • Job ID: 16774

  • Experience Required: None

  • Education Required: Not Indicated

  • Shift: Day

  • Location: Bloomington-Normal, IL

  • Usual Schedule: 8-5

  • On Call Requirements: no

  • Work Location: BroMenn Medical Office Ctr I

  • Weekend Requirements: yes

  • Holiday Requirements: no

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    Position Summary:

    To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.


EDUCATION REQUIREMENTS High school diploma or equivalent CERTIFICATION & LICENSE REQUIREMENTS None EXPERIENCE REQUIREMENTS 1- 3 years customer service experience OTHER REQUIREMENTS CRT/PC experience in a customer service setting. Working knowledge of the BAR and scheduling sections of the IDX system preferred. Strong communication skills. Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.

Essential Functions:

  • Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

  • Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.

  • Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

  • Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.