Job Information
Pennsylvania State University Print Services Associate in University Park, Pennsylvania
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .
JOB DESCRIPTION AND POSITION REQUIREMENTS:
Penn State Multimedia and Print Center is seeking a Print Services Associate. This is an in-person position at University Park Campus and is responsible for meeting with faculty, staff, and students to discuss, recommend, and evaluate their printing and mailing needs. This position is defined as floating and is assigned to work in the Multimedia and Print Center. Based on the University’s organizational needs in the future, the position may be assigned to support other work areas.
Print Services Associates discuss and advise customers on print and mail services. Responsibilities include reviewing print and mail project requests, determining feasibility, estimating costs; coordinating and monitoring production; troubleshooting issues and facilitating resolutions; completing business transactions; may process passport applications.
Provide customer advice on print services and project feasibility; ensure understanding of customer vision, needs, and requirements; advise on copyright clearance, image design, materials, binding options, etc.; create estimates detailing costs and production timelines
Schedule and coordinate production operations; set priorities; monitor project status; ensure product quality and timely delivery
Review customer mailing projects and requests; design and create personalized mail; prepare and process mailing lists; determine and explain cost-effective mailing options; maintain postal knowledge proficiency
Collaborate with University departments and external agencies/vendors to accomplish business objectives
May serve as Passport Acceptance Agent; take photograph, review application for accuracy, accept payment, complete log, process package
Respond to mail/production technician questions and concerns; troubleshoot issues; facilitate resolutions
Coordinate equipment repair/maintenance; research, identify and recommend new equipment, software, hardware; maintain inventory
Prepare reports documenting information accounting for delays, difficulties, or cost estimate changes
Maintain and monitor budgets; complete business transactions such as payroll, standing orders, invoices, and other financial forms
Work with and meet daily with the production and mail managers to facilitate production schedules
Facilitate the purchase of promotional items
Additional Information:
This position is being filled at the Print Services Associate - Senior Support level.
This is an in-person position located on the University Park campus
Education and Experience:
The minimum requirement is an Associates degree plus four (4) years of relevant experience. Or, an equivalent combination of education and experience.
Candidates should have excellent organizational and communication skills
Be able to handle multiple projects in a fast-paced budget- and deadline-driven environment
Have familiarity with production management database operation, PDFs and working in a Windows environment required
Must have a solid background in offset print and digital media
As a member of Auxiliary and Business Services within the Finance and Business unit, you will be joining a team of individuals who have the ambition to help Penn State succeed. Workforce diversity, cultural inclusiveness, and employment equity are deeply rooted in Penn State’s historic mission. Just as we are committed to being a diverse educational environment, we are also committed to being a diverse working community. As a community, we endeavor to be a mixture of cultural backgrounds, life experiences, and individual perspectives that add variety and vitality to the workplace. The University believes that we can learn from each other’s differences and break down the barriers that separate us. Penn State is a place where everyone can be themselves, together.
The salary range for this position, including all possible grades is:
$42,100.00 - $61,000.00
Salary Structure (https://hr.psu.edu/current-employee/compensation/staff-salary-grades-and-leveling-matrix) - additional information on Penn State's job and salary structure.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)
PA State Labor Law Poster
Affirmative Action (https://policy.psu.edu/policies/hr11)
Penn State Policies
Copyright Information (https://www.psu.edu/copyright-information)
Hotlines
University Park, PA