Job Information
Pennsylvania State University Customer Service Representative - Residential Dining in University Park, Pennsylvania
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .
JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Pennsylvania State University is seeking a Customer Service Representative to s erve as a first-line liaison for internal and external customers including guests, clients, faculty, staff, students, and vendors.
These positions will be assigned in one of the five dining commons operations on campus (North, East, South, West, & Pollock). The majority of the position will be spent processing transactions at markets and retail dining operations in the location. While office work is occasionally available, the primary duties of this assignment will be cashier operations. Residential Dining operates from approximately 7:00 a.m. to 12:00 a.m. daily, and schedules will be determined based on the needs of the operation. We are currently hiring for various schedules and shifts.
These positions are 75% FTE with a break between mid-May and mid-August consistent with the academic calendar or 100% FTE, working all year.
The successful candidate will be responsible for the following:
Deliver quality service and correspond with a diverse customer base in person, by phone, email, fax, or regular mail
Respond ing to routine customer questions and/or needs, provide appropriate response/service; refer to other department(s)/unit(s) as appropriate
M ay process a variety of financial forms/ transactions and maintain inventories
Opera ting various equipment and computer systems
Report ing unusual situations or concerns to appropriate personnel
Provid ing general support services to office
This position typically requires a High School Diploma or higher plus 1 year of related experience.
Finance and Business is a value-driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. Auxiliary and Business Services is part of the Finance and Business team and has a vision (https://abservices.psu.edu/) of being a progressive, creative, innovative, and caring organization that provides the highest quality services, leadership, and expertise valued by our customers, our staff, and the communities we serve. Our values model those of Penn State's (https://www.psu.edu/this-is-penn-state/mission-and-values/) and we are especially committed to our goal of effectively managing and developing human resources within Auxiliary and Business Services while providing optimum personal satisfaction and professional growth in a diverse, enriching, challenging, and stimulating environment. We also firmly believe in the value of Respect (https://www.psu.edu/this-is-penn-state/mission-and-values/) , which encourages us to "respect and honor the dignity of each person, embrace civil discourse, and foster a diverse and inclusive community." As an incoming team member in Auxiliary and Business Services, it will be expected that all employees embody and model Penn State's (http://equity.psu.edu/psu-diversity-statement) and Finance and Business's (https://fandb.psu.edu/finance-and-business-diversity-statement) commitment to diversity, equity, and inclusion.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
The pay range for this position, including all possible grades is:
$19,728.00 - $45,800.00
Salary Structure (https://hr.psu.edu/current-employee/compensation/comp-modernization) - additional information on Penn State's job and salary structure.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)
PA State Labor Law Poster
Affirmative Action (https://policy.psu.edu/policies/hr11)
Penn State Policies
Copyright Information (https://www.psu.edu/copyright-information)
Hotlines
University Park, PA