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Pennsylvania State University Customer Service Representative 2 in University Park, Pennsylvania

CURRENT EMPLOYEES OR STUDENTS:

If you are a current employee (faculty, staff, technical service, or student) at Penn State, please login to Workday (https://www.myworkday.com/psu/d/inst/13102!CK5mGhIKBggDEMenAhIICgYI1A0QlAE/cacheable-task/2997$2151.htmld) to complete the internal application process (https://pennstateoffice365.sharepoint.com/sites/KnowledgeBaseArticlesSharing/Shared%20Documents/Internal%20Application%20Process%20.pdf) . If you are a current student at Penn State and seeking employment with Penn State, please login to Workday (https://impl.workday.com/psu/d/inst/13102!CK5mGhIKBggDEMenAhIICgYI1A0QmAE/cacheable-task/23748$6.htmld#TABINDEX=0) to complete the student application process.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Pennsylvania State University is seeking a Customer Service Representative to assist in coordinating operations in conjunction with outside vendors , process financial transactions and aid in problem resolution of unusual situations .

This position will be responsible for:

  • Serve as first-line liaison for internal and external customers (guests, clients, faculty, staff, students, vendors, etc.)

  • Assist in coordinating the activities of outside vendors/companies in support of operations

  • Respond and refer customer questions and/or needs, provide appropriate response/service for situation; refer to other department(s)/unit(s)

  • Correspond with a diverse customer base in person, by phone, email, fax, or regular mail

  • Process a variety of financial transactions and perform inventory activities

  • Investigate unusual situations or concerns and assist in problem resolution

  • Operate various equipment and computer systems

  • May assist in promoting products and/or services to internal and external customers

The position is responsible for assisting with customer phone calls and emails, processing customer registrations and website orders in appropriate digital registration systems and providing support for customer questions and/or needs regarding order support, website orders, website technical support, digital product access, and general Extension support questions and call routing. This position also assists with data entry and record management in Salesforce, which includes ensuring contact, account, order, and other key data is up to date and accurate. The customer support representative will engage customers and clientele on a daily basis, so candidates should enjoy assisting people and be able to create an environment that is welcoming to all visitors. A basic understanding of computers, strong technical skills strong organizational skills, and interpersonal skills are required.

Education and Experience:

This position typically requires a High School Diploma or higher plus 3 year of related experience or an equivalent combination of education and experience .

This is a limited-term position funded for one year from date of hire with excellent possibility of re-funding.

The following background checks must be successfully completed for this position:

This position will require successful completion of standard background checks.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO is the Law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Affirmative Action (https://policy.psu.edu/policies/hr11)

Penn State Policies

Copyright Information (https://www.psu.edu/copyright-information)

Hotlines

University Park, PA

There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world.

Our ideals stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities.

At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement.

Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community.

We Are Penn State.

One Community. Impacting Many.

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