Experience Inc. Jobs

Description We are offering a short term contract employment opportunity for a Help Desk Analyst II in UNIVERSITY HEIGHTS, Ohio. This role involves providing technical support, troubleshooting hardware and software issues, and maintaining system usability for clients.

Responsibilities:

• Use your skills in Cisco, Citrix, Microsoft, and Active Directory to troubleshoot and resolve technical issues, both remotely and on-site.

• Manage work orders using TeamDynamix software, ensuring prompt and efficient tracking.

• Assist clients with diverse skill sets, communicating effectively to help resolve their technical problems.

• Provide support in classrooms, computer labs, and meeting rooms equipped with AV, computer, virtual PC, and printer equipment.

• Use data recovery tools and imaging software to retrieve data from failing systems, such as hard drives.

• Diagnose and repair user profiles, along with virus and malware/spyware detection.

• Utilize network tools to troubleshoot connectivity problems for computers, phones, printers, and other personal devices.

• Provide mentorship and regular feedback to Work Study student employees, helping them develop detail oriented soft skills.

• Participate in the configuration and installation of new hardware, including backing up and restoring system configuration files and data, end user migration and customization, and maintaining equipment inventory.

• Provide weekend telephone support when scheduled and support for special events after business hours.

• Instruct clients on hardware and software usage to promote understanding of information technology.

• Pursue advanced training opportunities for detail oriented development and strive to be a role model for customer service. Requirements • Job Title: Help Desk Analyst II

• Minimum of 2 years of experience in a similar role

• Proficient in Cisco Technologies

• Experience with Citrix Technologies

• Knowledge of Mac Computers

• Familiarity with Microsoft products and solutions

• Experience in Active Directory

• Proficient in handling Apple Devices

• Solid understanding of Computer Hardware

• Experience in Configuration Management

• Familiarity with Deployments

• Ability to perform Hardware Troubleshooting

• Proficient in Network Troubleshooting Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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