Job Information
Sedgwick Team Leader in United Kingdom, United Kingdom
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Team Leader
Team Manager
Are you passionate about people and want a new challenge?
Do you have great attention to detail?
Would you enjoy being part of a supportive team?
Are you methodical and able to deliver engaging feedback to colleagues?
Would long-term career growth in a IBUK recognised '2024 Top UK Insurance Employer' spark your interest?
If the answer is yes, then keep reading as our claims team are looking for a dedicated individual to perform the role of Team Leader for our Liability team.
Wherever you are in your career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:
Structured programmes with clear timescales & transparent career pathways
Fully supported professional qualifications with rewards
Truly flexible working, a mix of office and home
Competitive salary
Employee assistance programme for employee wellbeing
Life assurance
Group Income Protection
Our other benefits include:
Private healthcare plan (including pre-existing conditions)
A Self Invested Personal Pension Scheme
Annual leave allowance of 25 days + public holidays
Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing, and digital GP apps.
The Role:
You will have responsibility for the development and performance of your team and the ongoing quality of the work produced as well as ensuring service delivery levels are continually met and budget targets are met.
Additionally, you`ll take responsibility for undertaking internal audits to include telephony and file reviews, highlighting trends, training and development needs, as well as highlighting, developing and implementing new claims process improvements in line with client approval.
Reports for management information will be second nature to you, so that you can highlight trends hot spots and solutions implemented. You`ll also have the opportunity to participate in Client management and customer management.
You`ll already have experience of managing a successful team, ideally within liability and a fast-paced environment. You will be a customer service champion, a true leader of people, a person with a history of getting things done, as well as:
Experience in leading a busy claims management team.
Experienced in Employers and Public Liability and Property Damage claims.
The ability to coach, train and motivate a team.
A good understanding of insurance law / policy interpretation
A good understanding of the principles of indemnity and its application
Excellent telephone manner
Strong communication skills - both written and oral
Accurate keyboard skills
IT literacy
As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills.
Where you will work:
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office you will experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It is an ideal environment for working alongside and interacting with fellow colleagues.
Working at Sedgwick
Our company is a place where creative and caring people of al. backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We are passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we are supportive of that. As a flexible employer, we are happy to discuss options that take into consideration your personal needs for this position during your interview.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation, or disability.
#LI-HYBRID
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Taking care of people is at the heart of everything we do. Caring counts
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)
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