Experience Inc. Jobs

Job Information

Chart Industries AFM CPI Sales Engineer in Ulsan, South Korea

Main purpose of job

  • Responsible to ensure prompt and accurate responses to customer for Parts, Service and technical enquiries

  • Responsible to promote and support AFM(Aftermarket, CPI) sales activities liaising directly with customers & Inside sales engineers.

  • Support the sales and project execution of all Howden brands in PCOG(Petrochemical, Oil & Gas) & Industrial market by preparing drawings when required and liaising with local suppliers


  1. Achieve the annual AFM(CPI) bookings, sales and margin budget by:

Proactively administering the aftermarket parts sales process, from enquiry through to customer order:

  • Evaluation of customer technical and commercial requirements to ensure correct supply of equipment

  • Ensure spare parts quotations are processed within clients required timescales

  • Obtain / request necessary drawings if required in the quotation process

  • Keep CRM up-to-date and maintain the data as accurate as possible

  • Liaise with customers to negotiate initial contract terms and conditions

  • Make sure customer order reflects the agreed terms in Howden’s quote

Developing sound relationships with customers and suppliers

  1. Customer communication
  • Updating customer contact list in CRM and in the ERP system

  • Confirming customers product and maintenance details

  • Pro-active communication of maintenance requirements and special campaigns

  • Follow up open opportunities as required

  1. Administrative diligence – accurately and efficiently in a timely manner prepare required documents and seek to continuously improve office procedures

  2. Liaise with PBU (Product Business Units) in order to start transferring PBUs knowledge and being a backup instead of PBU sales or technical team in local.

  3. Embrace Colfax Business Systems (CBS) and apply the use of the core company values

  4. Legal, Health and Safety

  • Take all reasonable care for own personal health and safety, as well as for that of everyone who may be affected by your action in your workplace.

  • Liaise and co-operate with company management with regards to the current health and safety legislation and obligations within the location and area where you performing your duties

Skills, knowledge & behaviours

Essential skills, knowledge & behaviours

  • Engineering Degree in relevant fields

  • Understanding of rotary equipment (Reciprocating Compressors) and process application, especially PCOG & Industrial markets

  • Minimum 2 year experience working on Aftermarket department

  • Intermediate level of English as over 700 grade in TOEIC

  • Excellent communication skills (written and verbal): must be able to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy with a high level of cultural sensitivity

  • Ability to interpret financial data and perform accurate pricing calculations (pricing, margins, exchange rates)

  • Ability to handle multiple priorities simultaneously in a fast-paced environment, set priorities, and work both independently and in a team environment

  • Ability to work under pressure while keeping a positive and result- driven attitude

  • Negotiation skills • High level of attention to detail and ability to maintain high level of accuracy

  • High level of PC literacy, especially MS Excel, Outlook, Internet Explorer

  • Understanding of rotary equipment (fans, compressors) and process application

Desirable skills, knowledge & behaviours

  • Dealing with demanding customers and demanding priorities

  • Identify opportunities to enhance effectiveness, streamline activities and procedures, overcome obstacles and to utilise resources more effectively