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Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Regional SAP S4 Plan to Make IT Lead will identify and define a regional strategy that innovates, simplifies, delivers, and supports Xylem’s ERP ecosystem. The Lead will serve as an expert resource to Lead the Reginal Xylem ERP Program “Plan to Make.” This includes co-creating & rolling out the Global Template Definition, Build, Localization, and Deployment across the Globe.

This role also requires the Lead to harmonize the Plan to Make solutions with other enterprise technologies, including but not limited to the data management, business intelligence, sales and operations, manufacturing, and engineering solution sets throughout their respective lifecycles.

The Lead will interact with all levels within the company, including technical and business leads across various functional organizations who will help define the strategic approach within a complex and diverse ERP landscape. He or she will oversee PTM projects to execute the roadmap in the most efficient and effective manner, including implementation, configuration, development, and operational support of all ERP systems. The Lead will provide technical and people leadership and broad and deep hands-on ERP experience.

Essential Duties/Principal Responsibilities:

Strategic Planning:

Collaborate with IT leadership, business leadership, and internal and external subject matter experts to define and align the ERP strategy with Xylem’s, and IT’s overarching strategies. Continuously seek to improve the ERP PTM ecosystem and streamline operations to improve performance, reduce costs, and increase agility to respond to changing business needs.

Follow established development methodologies and best practice enterprise architecture standards to harmonize the ERP Plan and make a strategy with the overarching Xylem information systems architecture, standards, and strategies. Participate as a key contributor to the ever-evolving Xylem enterprise architecture and information framework, working collaboratively across the various IT service delivery teams.

Development and Operations:

Oversee the ERP Plan to Make a team that provides regional development, configuration, and operational support. Collaborate with Enterprise Applications Peer process leaders to manage demand, set priorities, and estimate and deliver projects within scope, schedule, budget, and quality metrics. Ensure the security, availability, and performance of the ERP PTM landscape.

Build innovative solutions to reduce complexity and simplify the application landscape. Source internal and external technical resources. Balance business needs with effective and agile software development practices. Establish standards and tools across the PTM team based on industry best practices, leveraging both agile, iterative, and waterfall development methodologies and DevOps processes as appropriate.

Partner with enterprise applications process leads, integration, master data management, database administration, infrastructure and security teams, business subject matter experts, and external vendors to provide end-to-end support of Regional ERP applications and supporting systems and services. Help establish Service Level Agreements (SLAs) and ensure they are met or exceeded. Monitor and report on SLA performance. Ensure response to escalated Plan to Make issues/incidents.

Oversee project management activities for ERP Plan to Make projects where needed. Collaborate to standardize key processes and systems. Ensure adherence to all defined policies, procedures, and standards. Collaborate with the Training and Communications team to provide a plan to make eLearning available to end users.

Stay current on new technologies impacting the ERP ecosystem. Research and continuously improve ERP functionality, availability, and performance. Participate in architecture committees. Ensure maximum, measured efficiency and effectiveness of ERP systems.

Staff Management:

Provide training, coaching, mentoring, supervising, and evaluation of staff to maintain optimum performance in job duties. Create accountable, motivated, and continuously learning teams. Ensure the successful transfer of knowledge from the existing and future ERP systems. Coach direct reports to develop, nurture, and build solid relationships with their business partner counterparts. Ensure collaboration and efficiency between internal and external team members. Resolve all issues and points of conflict within your team and the business partner organization and escalate to leadership as required.

Governance

Contribute as a member of the Enterprise Back Office Solutions leadership team. Represent the Plan to Make team in governance bodies, including architecture, change and demand management committees, and strategy discussions. Ensure compliance with all statutory and legal requirements in countries where ERP systems are used and support Corporate Audit’s efforts in conducting and continuously improving the risk management activities across ERP systems. Help establish and participate in ERP System User Groups.

Ensure adherence to Xylem’s Smart Steps project management methodology, support business case development, and approve relevant project documentation.

MAJOR ACTIVITIES:

Comply with all regulatory, Legal and Human Resources mandates. Assure all established mandates are adhered to by staff. Lead the Xylem Regional ERP Plant to Make Team providing development, configuration and operations services. Develop and align the strategy for Regional Plan to Make systems with both Xylem business strategy and enterprise architecture. Provide vision, leadership and management for developing, implementing and servicing Plan to Make systems. Establish and foster solid relationships with service and software vendor partners. Ensure the success of all Plant to Make projects through direction, coordination, implementation, execution, control and completion of projects, ensuring consistency with company strategy, commitments and goals. Contribute to project estimates, assign resources to projects, conduct feasibility studies, and participate in technical solution evaluations.

Be accountable for Plan to Make system design, development and configuration, unit and system testing and deployment, ensuring quality products and services. Ensure the safe deployment of all application changes, releases and upgrades in the ERP system landscape.

Ensure successful Level 2 and Level 3 application support activities. Establish and ensure that SLAs are met or exceeded Plan to Make. Proactively monitor and report on SLA performance.

Collaborate with the Training and Communications team to develop effective e-learning training materials and delivery methods.

Lead monitoring activities for all Plan to Make processes to ensure conformance to local statutory requirements and corporate policies and standards. Stay abreast of current rules in ensuring compliance.

Keep current with new technologies and trends. Review and evaluate the capabilities of existing systems and recommend solutions for replacing or improving ineffective systems or processes. Identify and implement best practices.

Manage direct reports and the virtual Plan to Make team to deliver solutions to meet business needs. Provide training, coaching, mentoring, supervising, training and evaluation of staff.

Provide appropriate information for input to department budget process. Manage within budget, or obtain business partner and IT upper management support for out of budget expenditures. Keep spending aligned with corporate policies. Collaborate with the PFA assigned to IT who facilitates the financial aspects associated with IT’s operations.

Contribute to the definition of IT standard processes and procedures. Assure all established IT standards, processes, procedures, and guidelines are adhered to by staff. Perform related duties and fulfill responsibilities as required.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.