ARAMARK Client Experience Manager in Tysons Corner, Virginia
The Client Experience Manager is responsible for the day-to-day responsibilities of the entire account coordinated with the Capital One client. The Manager will plan, coordinate and lead the entire Client Experience operation in partnership with LifeWorks across multiple units or in a large account. This role will work with a variety of diverse teams, both internal and external, to provide innovative, exciting, experience driven solutions which will continue to enhance our world-class refreshments program built on trust, customer success, innovation, and equality for the Refreshments Line of Business..
Develop and enhance the right strategy for the overall pantry program, which includes product, equipment, and merchandising solutions for all client locations,
Provide continuous support with product and program innovation, which includes leading monthly marketing presentations that involves program updates, product/experience innovation, and education sessions. Always focusing on the ?why? behind the product or experience presented.
Develop and execute national product rollouts, which includes forecasting, forced distributions, timely rollouts, and internal and external communication.
Direct interface with customer contacts in weekly meetings and ongoing projects.
Work with new-to-industry vendors to bring innovative solutions to client, resulting in first to market, never experienced solutions.
Ensure maintenance of client budget, adjusting program as necessary to maintain financials.
Provide and maintain operational program guides for program execution and client/field alignment.
Craft and/or present material on quarterly business reviews, executive summaries, etc.
Support and collaborate with local MC operations teams to plan and execute the client experience aligned with LifeWorks partners.
Acts as the Client Level, single point of contact and provides strategic program oversight for a portfolio of the Capital One client.
Manage client contract according to requirements and execute on extensions in alignment with fiscal year retention plan
Execute on monthly, quarterly and semi-annual client meetings and business reviews as required ? includes preparation of presentation materials and relevant data reporting, as well as travel and delivery of in-person client presentations.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
A BS degree in business, supply chain, and/or marketing is highly preferred.
5 ? 7 years experience in account management.
Strong strategic marketing, organizational and project management skills.
Experience or demonstrated ability to work effectively in a fast-paced environment with internal and external partners.
Must have excellent interpersonal skills including presentation and client interaction skills.
Ability to ensure timely delivery of all projects and initiatives.
Must be able to efficiently use MS Office products to accomplish work tasks.
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
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