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The Salvation Army 11-145 - Social Worker, LCSW - CAS/Orange County Command in Tustin, California


Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Social Worker (SW) position is a high demand clinical position that provides direct services to the severely chronically mentally ill homeless residents. The SW will provide holistic clinical case-management and supportive therapeutic services to homeless residents enrolled at the Salvation Army Anaheim Emergency Shelter using a trauma-informed care, harm reduction and strength-based approach. The SW will work closely with the programming team to include: Program Supervisor, Program Coordinator, non-clinical Housing Case Managers, shelter staff, social work students/Interns and County providers. The SW will be under the supervision of the Site Manager and work collaboratively with the Program Supervisor to ensure the Housing Case Managers who have residents assigned to the SW caseload are aware of the services the resident is being connected to. It is critical that the SW fully embraces the ministry and mission of The Salvation Army and accepts its Christian principles, values, and attempts to protect and enhance the Army’s image before the general public.

Essential Functions


As an employee of The Salvation Army, Anaheim Emergency Shelter, the Social Worker, LCSW position is a position of trust as you’re expected to model, nurture, protect and advance the mission and vision of The Salvation Army by serving the needs of residents in our community with dignity and professionalism. Conduct on the job must sustain a positive impact on The Salvation Army’s religious goals, programs, and public image. As such, all employees are expected to fulfill the following responsibilities within the scope of duties they perform:

  • To know, explain and exemplify the mission, vision, and core values of the Orange County Coordination.

  • To understand all dimensions of Salvation Army mission and vision toward the outcome of awareness, cohesiveness, and effective guest services.

  • To create a safe, healthy environment for staff, residents, guests, volunteers, partners, and vendors.

  • To develop appropriate relationships and maintain healthy boundaries with other Salvation Army associates, guests, members, volunteers, partners, and vendors.

  • To communicate in a respectful, professional, responsive, and supportive manner.

  • Effective interpersonal communication verbally, non-verbally and in electronic communication is essential for creating a safe and healthy work environment.

  • Clear, thoughtful communication when answering questions and resolving conflicts is expected.

  • To maintain confidentiality and discern when sensitive information will need to be disclosed to external agencies for linking residents to services or when required in order make decisions concerning a delicate matter.

  • To complete annual, advanced managerial training to include, but not limited to: Protecting the Mission, Sexual Harassment, and others as determined.

  • To positively guide and guard all Salvation Army resources – people, program, property, and finances - toward the fulfillment of the mission and vision, and within the guidelines established by law, policy, and procedure.

Specific Duties:

Case Management:

  • Provides direct services to chronically mentally ill (CMI) clients at the shelter which includes, but is not limited to: clinical assessments, treatment planning, individualized case management, linkages and referrals, monitoring of client progress, bi-weekly individual therapy, weekly psychoeducational and therapy groups, crisis management, and escorting clients into the community for medical/mental health and other appointments as needed.

  • Is responsible for managing an active case load of residents.

  • Meets with residents weekly or bi-weekly to monitor progress and offer support.

  • Is first responder to on-site crisis involving residents struggling with mental or behavioral issues.

  • Researches, understands, and stays current with best practices, trends, and statistics for homeless, chronically mentally ill individuals.

  • Helps explain and enforce program guidelines and expectations using a trauma-informed approach.

  • Implements a harm reduction, low barriers model when creating treatment plans.

  • Helps create and maintain a therapeutic environment in which residents are viewed and understood in the context of their experience.

Record Keeping:

  • Maintain proper documentation including assessments, treatment plans, goals, referrals, case notes, monthly statistics, and client files.

  • Enter resident data into Bridges and HMIS.

  • Practice consistent open communication with Program Manager and Program Supervisor as it relates to resident’s status. This includes keeping PM and PS informed of services client is connected to or working on to overcome challenges as the resident works with their Housing Case Manager to become housing ready.

  • Input case notes for each client meeting in a timely manner.

  • Maintain case load tracking log current, enter, and exit all clients to ensure case load and records are accurate and up to date.

Miscellaneous Duties:

  • Participate in internal case conferencing and programming meetings.

  • Participate in AES “all” staff meetings.

  • Participate in Homeless Service staff meetings and trainings.

  • Establishes and forms alliances and positive relationships with potential referral agencies, donors, supporters from community organizations.

  • Participate in Social Service and Community meetings as appropriate.

  • Generally, assist the Program Manager as requested and perform other duties as directed.

Minimum Qualifications

  • LCSW required.

  • 1-year experience in working with the homeless, mentally ill, substance abuse population.

  • At least 1-year experience providing; mental health services, individual and group therapy, clinical assessment, crisis intervention.

  • Strong knowledge in HMIS (preferred).

  • Ability to drive and maintain a valid Class C California Driver’s License. Able to pass a TSA Driving Test and maintain a clean MVR.

  • Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.

  • Must be in good physical health and mental health, capable of meeting the demand of the position.

Skills, Knowledge & Abilities

  • Effective communication skills – written, verbal, non-verbal.

  • Proven ability to meet deadlines.

  • Proficient in time management.

  • Attention to detail.

  • Ability to analyze facts and exercise sound judgment in arriving at conclusions.

  • Understanding of the association between mental illness, substance abuse, and homelessness: Diagnosis, prognosis, and treatment.

  • Ability to keep resident engaged and motivated while holding them accountable.

  • Ability to use PC operations and Office Suites: Word, Excel, PowerPoint.

  • Bilingual/Bi-literate English/Spanish preferred.




  • Masters or better in Counseling Psychology

  • Masters or better in Social Work

Licenses & Certifications


  • Licensed Social Wrkr



  • 1 year: Experience providing; mental health services, individual and group therapy, clinical assessment, crisis intervention

  • 1 year: Experience in working with the homeless, mentally ill, substance abuse population

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)