Experience Inc. Jobs

Role and Company Overview:

Zoresco is seeking to hire a Parts and Service Counterperson to act as a subject matter expert and liaison between customers and our warehouse. The ideal candidate will have excellent communication skills, be well-organized, and be proficient in standard office software. Previous knowledge of vehicles and truck equipment is helpful.

We are a family-owned and rapidly growing business, and we genuinely believe that our success depends on our teammates. Our mission statement extends to our teammates: quality, profit, and fun. All teammates embrace our core values: passion, integrity, respect, teamwork, and pride.

We do what nobody else will!

Visit our website at www.zoresco.com for more detailed information.

Job Duties:

• Assist customers at the counter by providing product information and pricing, identifying their needs, and making recommendations
• Generate and process parts and service quotes
• Process sales transactions accurately and efficiently, including cash handling and credit card processing, and collaborate with sales team members to fulfill customer orders
• Receive and inspect incoming shipments, verifying the accuracy and quality of products
• Pick and pack orders for customer pickup or delivery, ensuring accuracy and timeliness
• Stock shelves and organize inventory in the warehouse to maintain cleanliness and accessibility
• Maintain a clean and organized work environment, including sweeping, dusting, and disposing of packaging materials
• Assist with inventory management tasks, such as conducting cycle counts and reconciling discrepancies
• Follow all safety procedures and policies
• Maintain and schedule necessary activities with the Service Manager and warehouse personnel
• Greet customers both on the phone and in person
• Inform customers of the lead times for all their parts and repairs

• Assist with all warranty issues and details

   

Working Conditions

• Office Setting as well as Shop Setting
• Working around machinery and working parts
• Working around moving objects and vehicles
• Warehouse with extreme temperature changes

• Excessive and continuous noise

   

Benefits:

Vacation starts at two weeks and incrementally increases

Five paid sick days

Paid holidays

Health, vision, and dental insurance

401(k) with a generous company match

Company-supplied uniforms

Equal Opportunity Employer

Requirements

Skills and Experience

• High school diploma or GED required
• Previous experience in customer service and retail sales, preferably in an industrial or automotive setting
• Excellent verbal and written communication skills
• Strong interpersonal and communication skills, with a customer-focused attitude
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic math skills and proficiency in using computerized point-of-sale systems.
• Well-organized and detail-oriented
• Proficient in standard office software: Word, Excel, Outlook
• Knowledge of vehicles and truck equipment a plus
• Self-sufficient professional with a "make it happen" attitude
• Ability to lift, bend, kneel, and stand
• Ability and desire to learn

• Ability to pass a pre-employment background check and substance screening

   

* What We're Looking for in a Candidate:*

Positive Attitude  Works consistently with a productive outlook and positive attitude, adding to our positive work atmosphere.

Respect  Treat others as you want to be treated.

*Learning: *Demonstrate the ability and motivation to learn. Although most employees we hire may have some basic skills, they need to be capable of learning throughout the training program.

*Career Minded * We want people who are looking for a career with Zoresco, not job jumpers.