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EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Mission

The Account Executive’s primary duty is the management of current customers. Directly responsible for servicing all existing business relationships, securing the renewal of all existing subscriptions as well as selling upgrades and additional products. Generating prospects for new sales and implementing and directing a growth plan for own territory and assigned market

Responsibilities

• Actively consult with customers to ensure their needs are being met

• Actively perform both customer service and direct selling, through telephone and email

• Prepare and provide renewal and new product quotes to customers and prospects

• Perform timely follow up

• Prepare reports and update the customer relationship management (CRM)

• Enter orders in the system and constantly monitor sales trends and quotas

• Actively participate in forming and implementing marketing strategies for own territory

• Support and work with team members to deliver maximum sales results

• Achieve an expert level of knowledge of the company's products and services

• Achieve an annual sales growth quota assigned by Sales Top Management

• Occasional customer visits

Requirements

• Fluency in English spoken and written

• 4+ years sales experience and B2B customer care and development

• Work experience in a multinational context

• Ability to make first time (cold) calls and to manage customer accounts

• Management of the basics of consultative selling

• Commercial acumen

• Ability to build up relationships with customers

• Ability to work independently, as well as in team with open cooperation attitude

• Ability to prioritize, organize and work under pressure

• Analytical skills and strong accuracy

We work hard to embrace diversity, equity and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day.  We have a wide representation of employee resource groups.  To learn more, visit https://www.ebsco.com/about/diversity-equity-inclusion  

The EBSCO Way  

At EBSCO, our culture is defined by ten guiding principles. We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit https://www.ebsco.com/about/culture.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.