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Ruhrpumpen, Inc. Spare Parts Analyst in Tulsa, Oklahoma

Job Description

IDENTIFICATION

Position Title: Spare Parts Field Analyst

Area: Aftermarket Parts

Department:Aftermarket

PURPOSE

Responsible for maximizing customer uptime through management of the order fulfillment process by developing parts and price list with customers on products established through confirmation of list parts. Processes a price list and works with third-party vendors to develop standard pricing. Works with suppliers to manage through inventory capacity and order fulfillment issues. Works closely with customers, distributors, sales force, marketing and the parts group to ensure accurate parts list and pricing are established with target customers to maximize customer satisfaction and minimize costs. Regularly reviews products and price lists to proactively meet customer needs and win back customers from historical installation lists. Understands makeup of parts and acts with a sense of urgency to drive towards strategic resolution to establish, parts list, description, and pricing through collaboration with internal and external networks. Provides Marketing / Sales a complete existing installation list by customer. Provide recommended spare parts to customers based on pump requirements.

RESPONSIBILITY

Collaborate with customers to ensure parts lists explored fully and part lists are complete and accurate.

Provide excellent customer service to customers by scheduling and meeting with them to proactively address and meet their needs.

Fields all incoming calls soliciting parts pricing and availability.

Create documents to support department objectives and metrics

PROFILE

Education

High School Diploma or GED

Experience

Area: 5 years rotating equipment (preferred)

MS Office Products; 2 years

BAAN: 1 year (plus)

Knowledge

Knowledge of different types of seals and bearings.

Leadership Competences

Drive for Results

Perseverance

Timely Decision Making

Informing

Problem Solving

Organizational Agility

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