Ruhrpumpen, Inc. Spare Parts Analyst in Tulsa, Oklahoma
Position Title: Spare Parts Field Analyst
Area: Aftermarket Parts
Responsible for maximizing customer uptime through management of the order fulfillment process by developing parts and price list with customers on products established through confirmation of list parts. Processes a price list and works with third-party vendors to develop standard pricing. Works with suppliers to manage through inventory capacity and order fulfillment issues. Works closely with customers, distributors, sales force, marketing and the parts group to ensure accurate parts list and pricing are established with target customers to maximize customer satisfaction and minimize costs. Regularly reviews products and price lists to proactively meet customer needs and win back customers from historical installation lists. Understands makeup of parts and acts with a sense of urgency to drive towards strategic resolution to establish, parts list, description, and pricing through collaboration with internal and external networks. Provides Marketing / Sales a complete existing installation list by customer. Provide recommended spare parts to customers based on pump requirements.
Collaborate with customers to ensure parts lists explored fully and part lists are complete and accurate.
Provide excellent customer service to customers by scheduling and meeting with them to proactively address and meet their needs.
Fields all incoming calls soliciting parts pricing and availability.
Create documents to support department objectives and metrics
High School Diploma or GED
Area: 5 years rotating equipment (preferred)
MS Office Products; 2 years
BAAN: 1 year (plus)
Knowledge of different types of seals and bearings.
Drive for Results
Timely Decision Making
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