Job Information
GC Services B2B Collections Representative - Remote in Tulsa in Tulsa, Oklahoma
Overview
InteLogix is seeking a B2B Collections Representative to join our organization, remote. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.
Who we are:
At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.
What’s the role about?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?
What’s in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Flexibility to work remotely
Employee Discounts
Full-time, non-seasonal
Career Advancement
Early access to earned wages via PayActiv
Access up to 50% of earned wages (capped at $500 per pay period)
Salary Range: Up to $16.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job related factors
Responsibilities
Manage assigned customer base through phone calls and email communication, ensure appropriate documentation
Handle tax-related tasks, such as - sending forms to customers, uploading tax documents, and assisting customers with form corrections
Prepare and distribute monthly aging reports for all customers
Perform monthly offsets with Cost Assurance
Compile legal packets for defaults and bankruptcies - send Demand letters via FedEx
Investigate tax claims and conduct payment investigations for customers
Facilitate balance transfer as needed
Process bill media suppressions and address change requests from customers
Reprint invoices upon request
Collaborate with connectivity management to onboard customers into appropriate Portal
Manage refunds after verifying no active accounts exist for transfers
Input disconnects and followup until completed in provisioning and billing systems
Utilize Microsoft Excel for various tasks, strong Excel skills required
Analyze large datasets, work with spreadsheets, and navigate multiple systems - continuous training will be provided throughout the duration of employment
Qualifications
What We Look for in a Candidate:
Must be 18 years of age or older
High School Diploma or equivalent required, BA degree preferred
Call Center or Collections experience preferred
Excellent communication, both written and oral
Ability to apply basic mathematical concepts
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Typing Assessment required
Superb attendance, so you can be there when our customers need us
Internet Speed of at least 10 MBPS download and 5 MBPS upload
Speed Test results required - test yours now by clicking here:Check My Internet Speed (https://www.speedtest.net/)
Dedicated workspace free from distractions
All job offers are contingent upon completion of a background check.
Position Category Customer Service/Collections
Job Location US-OK-Tulsa
Minimum Pay Rate USD $16.00/Hr.
Max USD $16.00/Hr.