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Description An internationally recognized manufacturer in Bristol PA is in search of a Customer Service Representative to join their order department. This is a possible temporary to hire opportunity and will start immediately. The Customer Service Representative (CSR) will act as a link between the company and its customers, providing product/service information, managing product orders, and solving emerging problems our customers may face with precision and promptness. Work hours are from 8:00am to 5:00pm, Monday through Friday and is 100% on-site.

The ideal CSR candidate is enthusiastic about providing top-of-the-line service. They are patient and empathetic, able to communicate effectively and comfortable handling phone calls. They show genuine interest in resolving customer issues, and wouldn't hesitate to assume their customers' perspective, actively advocating for them when necessary. They also view customer feedback as invaluable, show exceptional problem-solving skills, confident in troubleshooting and proactively seek more information when needed to solve customer complaints.

Job Responsibilities: • Manage Order Entry: Gather and process purchase orders via email, phone through an ERP system. • Interact with customers pleasantly and professionally. • Handle customer complaints professionally, directing them to the appropriate departments for solutions. • Cultivate sustainable relationships and earn customer trust through open and interactive communication. • Provide accurate, full and valid information using the right tools. • Keep customer interactions records, process customer accounts and keep digital files organized. • Adhere to communication procedures, guidelines and policies. • Go the extra mile to engage customers. • Perform other duties as assigned.

Qualifications: • Verifiable customer support experience or have worked as a client service representative. • A record of consistently surpassing quota. • Excellent phone handling skills and an active listener. • Can adapt/respond to varied characters with a customer-oriented perspective. • Outstanding communication skills with the ability to prioritize and manage time effectively. For immediate consideration please call Neil at 215-244-1551, or email Neil at Neil.DeMarco@RobertHalf com. Thank you! Requirements • Proficiency in answering inbound calls and handling inbound outbound calls in a call center setting.

• Demonstrable customer service skills with prior experience in a customer-facing role.

• Ability to perform data entry tasks with accuracy and speed.

• Excellent email correspondence skills, ensuring professional and timely communication with customers.

• Proficiency in using Microsoft Excel and Microsoft Word for various administrative tasks.

• Experience in order entry, accurately processing customer orders in a timely manner.

• Ability to schedule appointments effectively, ensuring smooth operations and customer satisfaction.

• Strong problem-solving skills, able to address customer issues and queries effectively.

• Good organizational and multitasking skills, able to manage various tasks simultaneously.

• Excellent interpersonal and communication skills, able to build and maintain strong relationships with customers.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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