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King County Housing Authority Housing Assistant in Tukwila, Washington

SALARY: \$25.54 - \$26.00 Hourly

OPENING DATE: 04/07/23


CLOSING DATE: Continuous

HOW TO APPLY: Housing Assistant{rel="nofollow"}


Please note this position is open until filled; however, to ensure consideration applications should be received by April 20, 2023, at 4:30 p.m. *  King County Housing Authority (KCHA), an independent municipal organization, is a high performing nationally recognized leader in affordable housing. KCHA provides innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals. *We transform lives through housing.** Section 8/Housing Choice Voucher Department is currently recruiting for a talented, detail oriented and conscientious candidate to fill the Housing Assistant role. Responsibilities for all Housing Assistants include collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria. Additionally, the Housing Assistant will provide customer service and program support in-person, via email, and various written correspondence. Multiple positions may be filled through this process.  The strongest candidates will bring:

  • A desire to provide exceptional customer service as this individual is relied on to respond to questions from owners and participants.
  • Excellent communication skills as they will be working directly with our clients and third party agencies.
  • An ability to handle a high volume of calls from a switchboard and sort/scan incoming mail and faxes.
  • A proven track record of being dependable.
  • Experience working with diverse clientele and staff.
  • Self-motivated professional with exceptional interpersonal skills.
  • Attention to detail when reviewing information that has been submitted for completeness or determining what documentation will be required based on applicant situations.

The ideal candidate for this role will enjoy interacting with clients, landlords, staff, and many other internal and external stakeholders; will be proficient in the use of systems and tools to maintain organization; and is an exceptional time manager and resourceful in independently addressing and resolving issues as they arise.     



Customer Service: Provides clear and accurate information over the phone or in person to walk-in clients and landlords on housing assistance certification and re-certification requirements; operates a multi-line switchboard, greets clients and answers a variety of inquiries; stocks fliers; copies; files.

Housing Program Support: Processes files and documentation for annual re-certifications; mails out review letters and packets to landlords, clients and third-party sources; determines verifications needed based on family composition, employment, income and related criteria; reports matters of violation detected through data verification to t