Experience Inc. Jobs

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $27.40-$33.46 hourly. The full Pay Range is $21.25-$39.57 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here .

IMPACT YOU’LL MAKE:

As a Consumer Loan Servicing Title Specialist, you'll ensure BECU’s interest in collateral is perfected through seamless title processing. You'll work directly with state licensing agencies, collateral management vendors, and members to handle title maintenance requests and perfect collateral. Your attention to detail, proactive problem-solving, and commitment to member satisfaction will directly contribute to BECU’s success, ensuring timely and proficient processing in accordance with our high standards. Your work will be crucial in safeguarding the assets of both the credit union and its members.

WHAT YOU’LL DO:

• Perfect Collateral Titles: Manage the title processing function to ensure BECU’s interest in collateral is properly perfected.

• Resolve Title Issues: Address and resolve member title-related problems following credit union policies and complying with state and federal regulations.

• Maintain Knowledge of Titling Laws: Stay up-to-date on Washington State titling laws, and research requirements for out-of-state licensing agencies as needed.

• Provide Outstanding Member Service: Deliver prompt, efficient, and courteous service, ensuring member issues are resolved quickly and completely.

• Promote BECU Products: Increase member awareness of our financial services by providing information and helping achieve cross-selling goals.

• Collaborate Across Teams: Work with various credit union departments and members to secure proper documentation for licensing and perfecting titles.

• Monitor and Report Trends: Track title issues and discrepancies, reporting trends to management to ensure continuous improvement.

• Execute Title Transactions: Handle tasks such as loan adjustments, lien releases, and vehicle title perfection while working with relevant state agencies.

• Ensure Quality and Compliance: Perform quality control functions, recommend process improvements, and maintain accurate records.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

BECU is seeking professionals who are excited to make an impact. Here’s what you’ll gain by joining us:

• Purpose-Driven Work: You’ll play a key role in ensuring member satisfaction and credit union success.

• Career Growth: Opportunities for continuous learning and professional development.

• Collaborative Environment: Work closely with a supportive team that values your ideas and contributions.

• Impactful Role: Your expertise will shape the efficiency and effectiveness of our loan servicing process.

• Recognition for Your Efforts: Your work will be noticed and appreciated, both by our members and the internal teams you’ll collaborate with.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s Degree or equivalent experience.

• Minimum two years of experience working in customer service.

• Minimum one year of experience working in the financial services industry, vehicle/vessel title agency, or dealership.

• Proficiency in performing in a multi-tasked environment with strong organizational and technical skills.

• Strong problem-solving abilities with effective solutions.

• Proficient verbal and written communication skills.

• Proficient math and basic accounting skills.

• Full-time hours required, with additional hours as necessary.

Desired Qualifications:

• Experience with consumer lending.

• Ability to work independently and as a team member while using discretion and sound judgment in decision-making.

• Capable of prioritizing tasks effectively in a fast-paced environment.

• Experience in resolving complex problems by asking good questions and probing for necessary information.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.

As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.