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POSITION DESCRIPTION Class Title: Administrative Assistant

Classification: 4 Department: Office of the City Clerk Status: Classified Fulltime

GENERAL PURPOSE: This position works under direct supervision of the City Clerk or Deputy City Clerk and performs clerical, receptionist, and secretarial duties for the City Clerks office. SUPERVISION RECEIVED/GIVEN: This person is supervised by the City Clerk-Treasurer and Deputy Clerk. ESSENTIAL FUNCTIONS: Type correspondence, reports, and other materials from rough or advanced draft using a word processor and/or computer. File and retrieve information from manual and/or computer automated files. Enters data into various city software programs. Provides customer service by answering telephones and greeting walk-in customers, provides information, answering inquires, and directing inquiries to the appropriate city department. Sort and distribute mail; prepares outgoing mail. Take complaints from public and provides information as requested. Files Tort Claims, which includes distribution to the Clerk-Treasurer, appropriate departments, and the NMSIF. Research information from files, minutes, regulations, and legal documents. Maintain Records for City Owned Cemeterys which includes, scheduling internments, purchase of lots, and preparation of cemetery deeds. Schedule events at various City venues and parks. Prepares Accounts Payable Vouchers for deposit refunds. Performs a variety of clerical duties as needed including making copies, sending faxes and emails. Maintain supplies inventory and order supplies as necessary. Provide secretarial support for appointed City boards and Committees which includes preparation of agendas, transcribing minutes, and preparing board appointment letters. Issues Animal Licenses, Kennel/Multi-Animal Permits, Dangerous Dog Permits, Business Licenses, Short Term Rental Applications, Liquor Licenses, Golf Cart Permits, Firework Permits and other related permits. Assists City Clerk and Deputy Clerk with Public Information Requests. Logs and issues city credit cards to various departments for city purchases. Responsible for all records retrieval, archiving, and destruction. Assists the Clerk-Treasurer and Deputy Clerk with all aspects of the administration of the Office. Provides Notarial Services to the public and various departments.

The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.

GENERAL DUTIES: Works cooperatively with colleagues, supervisors, employees, governing body, board members, and the public. Seeks out viable solutions to problems; researches articles, publications, and other resources to find solutions. Maintain and complies with the Citys Personnel Policies and Procedures. Demonstrates ethical behavior. Engages in self-development and attends training to maintain and enhance knowledge. Responds to change productively and handles other tasks as assigned. Answers telephone and addresses all customers in a professional and positive manner. Accepts responsibility for all actions and work. Maintains a neat, functional office that is inviting, professional, safe, and free of clutter. Work independently with minimal supervision. Assists with preparation of agendas and filing, scanning, and distribution of agenda packets. Works cooperatively with colleagues, supervisors, employees, and the public. Exercises caution and attention to detail, work methods and procedures when dealing with confidential information. Composes and processes a variety of materials including correspondence, reports, notices and various other documents. Maintains a regular filing system and keeps accurate records. Obtains, organizes and presents pertinent dat for required licenses. Maintains a pleasant and positive public relations image through telephone and written communications, assistance to individuals on a walk-in basis, scheduling of appointments and rapport with co-workers. Adheres to all health, safety and sanitation policies of the City and notifies the proper authorities when repairs or replacements are required in order to maintain established standards. Regular and punctual physical attendance in the workplace. Accepts responsibility for all actions and work. Responds to change productively and handles other tasks as assigned. Maintains a neat, functional office that is inviting, professional, safe, and free of clutter. Provides support to other department staff and City Clerk as needed. Serves as a first point of contact via telephone and for those customers coming into the Clerks Office.

MINIMUM QUALIFICATIONS: Education and Experience: High school diploma or GED equivalency is required. Two (2) years experience as a receptionist, clerk or typist in an office setting.

Knowledge,Skill, and Abilities:

Ability to file, type, use word processor, computer terminal, excel spreadsheets, and multi-line telephone system. Needs dexterity, speed and accuracy in handling office equipment. Ability to work efficiently and accurately in an atmosphere of frequent interruptions. Ability to effectively and courteously meet and deal with the public and exhibit tact, courtesy, and initiative in handling routing problems in the department. Ability to handle a large volume of routine correspondence. Assist in maintaining reports, records, databases and information files. Ability to count monies accurately. Ability to communicate effectively both oral and written English. Ability to take and transcribe minutes. Ability to perform a wide variety of duties with accuracy and speed under the pressure of time sensitive deadlines. Computer literate, proficiency in related software such as MS Word, Excel and data entry programs. Ability to answer telephones in a professional manner, take messages, direct callers and at all times maintain a professional demeanor with an emphasis on providing a high level of customer service. Ability to prioritize, plan and organize work. Ability to meet deadlines. Ability to communicate effectively orally and in writing. Ability to conduct yourself in a professional manner with coworkers and the public. Ability to handle confidential matters in a professional trustworthy manner. Ability to exercise good judgment and work in an environment with frequent interruptions and competing priorities. Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail and with accountability for work product. Effective skills in planning and organization. Demonstrate effective team member participation. Proficiency in personal computer use, word processing, spreadsheets, and license/permit data entry. Ability to perform a variety of specialized assignments requiring interpretation and analysis of work practices and procedures. Ability to demonstrate and perform a high degree of customer service to the public, coworkers, and governing body. Ability to communicate, verbally and in writing, in order to maintain effective working relationships with staff, administrators, and general public. Ability to maintain high accuracy and attention to detail. Abil