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The Senior IT Operations Specialist ensures the delivery of high-quality services to end users, with a focus and emphasis in the areas of Identity and Access Management (IAAM), Qualified Access Requests (QAR), CyberArk, and SailPoint in a highly regulated GxP environment. Fundamental to this role is experience with IAAM, QAR, CyberArk, and SailPoint tools, including but not limited to SolarWinds, ComplianceWire, and ServiceNow. This position is a stakeholder-facing role and requires that you establish and manage expectations within the business and collaborate with the IT team to achieve those expectations to a high standard. The specialist is responsible for ensuring that value is achieved as anticipated from the outsourced relationships under management, typically within a domain or service area. To ensure that the overall services as expressed in the Statement of Work and related exhibits, and the service levels for outsourced services/functions are maintained and continually improved, and that any problems with the day-to-day delivery of services provided by the Service Provider are minimized.

As a Senior IT Operations Specialist, a typical day might include the following:

• Responsible for managing Service Providers to ensure quality of service.

• Ensure the highest level of service availability and efficiency, benchmarked against industry standards and consistent with enterprise goals and constraints.

• Maintain high-performing operational service support functions for the support of operational "Run" activities for the Global IT Organization.

• Ensure compliance, security, and effective delivery of services throughout the business.

• As the owner of the escalation process, take ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders, and post-incident review.

• Monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed.

• Champion service and support in operational projects and develop a strong understanding of projects impacting your service area, ensuring service impact is minimized and agreed upon.

• Be accountable for the quality of the end-to-end service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.

• Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes.

• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.

• Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.

• Provide regular and accurate management reporting on IT service performance.

• Act as an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.

This role may be for you if have:

• Strong experience in Infrastructure Operations, especially in a highly regulated manufacturing and automation environments.

• Strong experience with SolarWinds, ComplianceWire, and ServiceNow or equivalent tools required.

• Proficiency with Identity and Access Management (IAAM), Qualified Access Requests (QAR), CyberArk, and SailPoint tools.

• Deep experience of ITIL disciplines, Capacity Management and Reporting.

• Deep experience with GAMP 5 operational controls.

• Ability to work with Service PrExperience with Identity and Access Management (IAAM), Qualified Access Requests (QAR), CyberArk, and SailPoint tools.oviders to ensure effective operations and agreed upon service levels.

• Experience with Configuration Management Database (CMDB) systems.

• Able to demonstrate a high degree of flexibility including shift and out of hours working.

In order to be considered for this position, you must hold a BS/BA in Information Technology or related field and

• IT Operations Specialist: 2+ years experience

• Senior IT Operations Specialist: 5+ years experience

• Experience in an FDA or similarly regulated environment highly preferred

• May consider experience in lieu of education; level decided upon completion of an interview process

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels!

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Salary Range (annually)

$76,100.00 - $124,300.00