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MassMutual Systems Consultant in Trenton, New Jersey

The Corporate Application Support team is responsible for ensuring that our Corporate Applications are available for service and can support the demands of our business partners in the Corporate Business areas. The breadth of these services includes applications supporting the Legal, Compliance, Travel, Cafeteria, Real Estate, Finance, and Actuarial business areas. As a member of this Technical Support Team you will be responsible for maintaining the health and stability of homegrown, on premise vendor solutions, and integration with Software as a Service (SaaS) vendor applications. The ideal candidate must have an eye towards customer service and be an active participant in technology discussions, operational support, and business impact analysis. The candidate will have a desire to develop basic technology and coding skills.

RESPONSIBILITIES

  • Build client trust and respect, establish client relationships, and develop rapport with multiple business partners

  • Participate and engage in all team meetings

  • Document best practices and operational procedures

  • Review the platform for cost savings

  • Troubleshoot and resolve issues with any component of the application or infrastructure using Standard Operating Procedures (SOP), Knowledge Data Bases (KDB), and/or Vendor support documentation

  • Perform and/or review daily health check of all environments

  • Facilitate continuous improvement across multiple applications and all environments

  • Design/Develop and ore enhance user reports

  • Design/Develop and ore enhance application metrics (i.e. KPI, Application Availability, Incidents, Service Requests, etc.)

  • Orchestrate cross infrastructure teamwork groups to resolve or enhance system performance, address incidents, and/or execute regularly scheduled maintenance

  • Communicate and collaborate with other application support teams, technical resources, and stakeholders regarding status, technical issue resolution, and/or creative problem solving

BASIC QUALIFICATIONS

  • 5 years of related experience

  • Excellent verbal and written communication skills to be used across multiple mediums (i.e. conference calls, Teams, Slack, meeting minutes, etc.) when working with both technical and non-technical audiences located in multiple geographic locations

  • Strong interpersonal skills

  • Demonstrated ability to address multiple priorities (i.e. ad hoc requests and escalated support issues) in a fast-paced, collaborative environment

  • Demonstrated ability to work independently and grasp concepts quickly

  • Demonstrated sharp, analytical, problem solving, and decision-making skills

  • Bachelor’s Degree in a related field

  • Knowledge of monitoring, scheduling, and integration tools (i.e. TWS Maestro, Informatica, and xMatters)

PREFERRED QUALIFICATIONS

  • Desire to hone technical skills and develop business acumen with the goal of becoming an SME in support of this business area a plus

  • Experience in Insurance and/or financial services industry preferred

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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