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Mary Free Bed Rehabilitation Hospital Patient Service Representative in Traverse City, Michigan

Patient Service Representative

Full-Time, 9:30am-6pm (must be flexible and can work between 6:30am-6:00pm)


  • Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multidisciplinary department.

  • Interact in a customer focused manner during referral processing.

  • Provide office support for all Scheduling and Patient Financial Services staff.

  • Work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services.

Essential Job Responsibilities

  • Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk

  • Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients

  • Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs

  • Manage calls from insurance/care managers to coordinate multidisciplinary care for patients

  • Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received

  • Provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care

  • Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives

  • Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes

  • Provide various other responsibilities and clerical/therapist support as delegated by manager

Essential Job Qualifications

  • Minimum of the GED/Diploma, Associates degree preferred

  • Computer experience with high accuracy level of data entry.

  • Excellent telephone and customer service skills.

  • Outstanding organizational, interpersonal, communication, and overall customer service skills.

  • Ability to perform in a high paced environment with a positive attitude and interact with professional staff appropriately.

Preferred Job Qualifications

  • Bachelor’s Degree in a health-related field

  • Minimum 12-18 months’ work experience in healthcare with scheduling and/or PFS related job duties.

  • Working knowledge of ICD-10-CM and CPT coding classification systems.

  • Knowledge of medical terminology and clinical rehabilitation.

Physical Requirements:

  • Able to exert up to 10-20 pounds of force occasionally (up to 1/3 of the time)

  • Able to lift, carry, push, pull, up to 10-20 pounds occasionally

  • Able to sit for the majority of the time but may involve brief periods of time involving walking or standing.

  • Able to use keyboard frequently (1/3 to 2/3 of the time)

Commitment to Diversity, Equity and Inclusion

Embrace Diversity, Equity, and Inclusion, by:

  • Treating everyone with dignity and respect

  • Opening more doors to opportunities for underrepresented cultures

  • Growing talent and people

  • Evaluating and eliminating disparities

  • Taking action against injustices, bias and racism

  • Honoring our differences and how to collaborate

  • Educating staff, patients, and the communities we care for

  • Restoring Hope and Freedom, together

    Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.