Job Information
Munson Healthcare Patient Care Manager - PRN - Traverse City, MI in Traverse City, Michigan
Patient Care Manager IP BH
Job Code: 1047
Job Summary
Provides direct clinical services to patients within Munson Medical Center Inpatient Behavioral Health services. Clinical services include assessment, diagnosis, person-centered treatment planning, therapy, counseling, education, coordination of community resources and the documentation, knowledge of insurance benefits and authorization/utilization management activities required from each insurance company.
Education and Experience
EDUCATION/EXPERIENCE
Min/Preferred
Education Level
and/or
Years of Experience
Comments
Required
Graduate Degree
Master’s degree from a social work, psychology, and/or counseling accredited program.
Preferred
3
Or 6000 hours of counseling and/or related experience
CERTIFICATION, LICENSURE, REGISTRATION
Min/Preferred
Certification, Licensure, Registration
Comments
Minimum
Michigan License to provide behavioral health counseling
May be a LMSW, LPC, or LLP.
With manager approval, Limited Licensed individuals may be considered.
OTHER REQUIREMENTS
Key Competencies and Skills
li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;">Demonstrated knowledge and proficiency in behavioral health assessment and treatment of substance use disorder, mental health, and co-occurring disorder interventions and applications with a focus on evidence-based practices.
Must be flexible, self-motivated, non-judgmental – meeting people where they are in their recovery.
Must have ability to create a solid person-centered treatment plan with the knowledge and application of insurance benefits, authorizations, utilization management and coordination of other community resources to best meet the needs/choices of the person served.
Essential Duties
Provides individualized treatment services that are evidence-based to improve health, wellness, and quality of life for patients.
Provides clinical coverage for treatment groups/psycho-educational sessions as needed to support the clinic needs.
Demonstrates competency through the annual discussion process, patient feedback, clinical staff dialogue, performance appraisals and staff education.
Completes all documentation within the timelines required of the treatment process in accordance with hospital, departmental, and regulatory agency requirements. This documentation includes all treatment authorizations as needed to receive approval for services.
Demonstrates knowledge, skills, and ability to effectively respond to behavioral health crises and make appropriate recommendations.
Co-creates individualized treatment plans with patients with measurable outcomes.
Provides care coordination and advocacy to enhance access to community resources. Provides care coordination with other providers to enhance communication, efficiency, and effectiveness of care.
Communicates with other members of the health care team through case reviews to ensure a safe continuum of care.
Understands the specific behavioral health benefits of the person-served and provides required requests for authorizations for services to help ensure payment for services rendered.
Monitors authorizations and provides utilization management activities required of the payer for the behavioral health services that are rendered.
Identifies quality improvement needs and participates in implementing improvements.
Maintains effective communications with patients, families, team members and managers as evidenced by mutual support, open communication, trust, and support.
Promotes good public relations with department personnel, physicians, other referral sources, patients, families, and the community.
Assumes responsibility for continuing education and professional development by attending required in-services and other means of continuing professional education (e.g., readings, classes, workshops).
Adheres to all hospital and department policies.
Keeps manager and physician informed of activities, decisions, and changes in patients' treatment and/or progress.
Provides the Manager with input regarding competencies and annual discussions and assists with implementation of hospital and departmental policies and procedures.
Work Environment and Physical Requirements
Reports To
Reports to the Manager and/or Director of the department.
Organizational Expectations
• Models Munson Healthcare’s Purpose – We Improve Lives
• Embraces and supports the Munson Healthcare Alignment Framework including our Purpose, Mission, Vision, Values, True North Goals, Strategic Vision and Goals, and Operating System.
• Promotes personal and patient safety.
• Uses effective customer service/interpersonal skills at all times.
• Performs other duties and responsibilities as assigned.