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TJX Key Carrier Coordinator in Town and Country, Missouri

Key Carrier Coordinator

Brand: HomeGoods

Location:

Town and Country, MO, US

Employment Type: Full-Time

Employment Status: Regular

Functional Area: Stores

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises - our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

Posting Notes: Town and Country || MO

Job Summary:

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends.

Responsibilities:

  • Role models exceptional customer service

  • Creates a positive internal and external customer experience

  • Promotes a culture of honesty and integrity; maintains confidentiality

  • Acts as Manager on Duty in adherence with company policy and procedure

  • Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed

  • Addresses immediate customer service issues and provides appropriate coaching to Associates

  • Exercises discretion regarding customer service policies in order to satisfy customers

  • Maintains proper Associate coverage in service areas for a positive customer experience

  • Ensures Associates adhere to all operational procedures

  • Ensures opening/closing procedures are executed in accordance with company guidelines

  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates

  • Provides and accepts ongoing recognition and constructive feedback

  • Provides continuous feedback, recognition and coaching to Associates

  • Partners with Management on Associate training needs to increase effectiveness

  • Ensures adherence to all labor laws, policies, and procedures

  • Promotes credit and loyalty programs during customer interactions

  • Supports and participates in store shrink reduction goals and programs

  • Promotes safety awareness and supports maintenance of a risk-free environment

  • Performs other duties as assigned

Requirements:

  • Open availability, including nights and weekends

  • Flexible schedule to support business needs

  • Team player, working effectively with peers and supervisors to accomplish tasks

  • Ability to respond appropriately to changes in direction or unexpected situations

  • Knowledge of company standard software, systems, and procedures

  • Knowledge of merchandise flow in stores

  • Solid problem solving skills

  • Ability to effectively coach, delegate, and follow-up on multiple people/tasks

  • Works effectively with peers and supervisors to accomplish tasks

  • Ability to act quickly under challenging circumstances

  • Capable of handling multiple tasks at one time

  • Strong organizational skills with attention to detail

  • Strong communication skills.

  • One year retail and 6 months of leadership experience

Come Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It’s our way of empowering you to make your career here.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Town and Country || MO

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