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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Responsible for performing moderately complex tasks necessary to maintain and improve the revenue cycle. Provides business expertise for all systems and the execution of user testing of new functionalities or upgrades that affect the department. Performs the data entry of medical services and inputs, updates and corrects patient information into the system from Encounter Forms and documents in accordance with policies and procedures as established by the department.

This position is full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6am - 6pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 19191 S Vermont Ave Torrance, CA.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.

• Audits work for accuracy, balances against controls and corrects mistakes.

• Inputs and corrects patient demographic information in the system.

• Assigns financial classifications to patient accounts.

• Audits and resolves Enterprise EHR tasks communicating with site designees.

• Researches and inputs all interface fatal errors to ensure complete and correct input of encounter data including Enterprise EHR, Digital Radiology and PatientKeeper interfaces.

• Resolves Transaction Editing System (TES) edits including missing information edits.

• Participates in the implementation of new systems and functionalities.

• Reviews and reports discrepancies in system design or set-up.

• Performs routine testing to keep department applications functioning which include testing updates in dictionaries, testing new TES edits and assisting with system upgrades.

• Escalates issues that lie outside of required completion dates to appropriate levels of management.

• Serves as a Team Leader on projects as required.

• Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

• Performs additional duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High school diploma / GED or equivalent experience

• Must be 18 years of age or older

• 1+ years of Data Entry experience

• Ability to work full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6am - 6pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• 3+ years of medical billing or related job experience

• GE Centricity Business experience.

Soft Skills :

• Computer literate.

• Proficient with Microsoft applications (Word and Excel).

• 10 key by touch.

• Knowledge of CPT and IDC-10 coding.

• Strong analytical and problem solving skills.

• Excellent customer service skills.

• Excellent verbal and written communication skills.

• Ability to work in an environment with fluctuating workloads.

• Ability to prioritize workload to meet deadlines and needs of user community.

• Ability to solve problems systematically using sound business judgment.

California Residents Only: The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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