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Description

Robert Half is currently seeking an IT Support Technician I for a client located in Torrance, CA. It Support Technician will be responsible for supporting onsite end users, workstation set-ups, Active Directory clean up, asset management and more.

Position: IT Support Technician I

Worksite: Torrance, CA

Onsite: 100% Onsite

Hours: 8am-5pm

Duration: 6+ month contract (high potential to convert)

Process: In-Person Interview (1 hour)

Must Haves:

• IT Generalist Skillset – familiar with smaller environments / more unstructured day-to-day

• Confidence is Key – working with management personnel deskside and need the soft skills to work with/support big personalities. Some users may not be excited about full workstation upgrades so must be personable

• Office 365, Windows OS, Active Directory

• VPN Connections, Wi-Fi, Wireless/Remote Troubleshooting

• Highly Preferred: Cloud/SaaS Tools, Intune, Azure

• Nice-to-Have: Entra ID/Azure AD, Intune, Google Suite, Zoom, Teams, Mac OS

• Workstation & Endpoint System Setup/Upgrade/Deployment, Inventory/Asset Management

• Help Desk Ticketing (capable of handling a variety of tickets)

• Communication, Collaboration, Flexibility

  Requirements

Notes / Job Scope / Qualifications:

• 2-4 years of experience, outgoing personality, natural troubleshooter/problem-solver (can work independently, proactively, and be self-sufficient), broad technical knowledge

• Computers / Desktops needing replacement. Systems need to be cleaned up and upgraded (90-95% Windows, 5-10% Mac)

• Have 130 computers that need to be inventoried, maintained, troubleshot, upgraded, etc.

• Many endpoints have various software / systems (many being outdated)

• Userbase: 75 deskside/help desk ticket and user support. The 75 that are in the field just need account support/maintenance. 150 email addresses (75 of which are daily office computer users, the other half is truck drivers)

• environment: Windows, Office 365, Active Directory, Google Calendar, Google Meets, Zoom, Teams (mainly Microsoft tools)

• Servers: Windows 2022 (just upgraded), working VoIP upgrade, network replacement projects

• Active Directory – trying to transition to Entra Cloud environment and do away with on-prem AD (long-term project).

• Intune – along with Entra, they want to transition MDM to Intune (long-term project)

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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