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Employee Technology Experience Technician II

Category: Global Technology Services

Position Type: Regular Full-Time

External ID: 15439

Location: Torrance, CA, United States

Date Posted: Feb 27, 2025

Hiring Range: 29.51 to 34.38 USD Hourly

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Overview

POSITION SUMMARY STATEMENT:

The Employee Technology Experience Technician II is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments. Employee Technology Experience Technicians also support onsite events.

DETAILED RESPONSIBILITIES/DUTIES:

• Provides service and end user support during maintenance checks or dispatches

• Diagnoses errors or technical problems and determine proper solutions

• Produces timely and detailed service reports

• Documents processes

• Collects and analyzes performance data to provide technical assistance

• Provides technology support as needed for events

• Ties workflow to schedule

• Accurately documents solutions related to complex issues

• Creates workaround procedures when standard procedures have failed and ensures issues are resolved

• Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customers

• Builds positive relationships with customers

• Additional duties as assigned

Qualifications

QUALIFICATIONS:

Skills:

• Customer-centric

• Attention to detail, strong communication skills

• Passionate about technology

• Ability to lift and move hardware

• Strong knowledge of Windows 11, Mac OS, iOS, Office 365

• Familiarity with desktop, laptops mobile devices, printers or other devices

• Familiarity with Active Directory, ITIL Service Management and ticketing systems

Certificates / Training:

• Preferred: CompTIA A+ or equivalent

Experience:

Level II

• 3+ years experience performing desktop / end user support

Education:

• Bachelor's in Information Technology or equivalent

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At Herbalife, we value doing what’s right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success.

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability and an Employee Assistance Program (EAP).

Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email your request to

talentacquisition@herbalife.com

.

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